Convergys CRM

Convergys CRM powered by Microsoft Dynamics CRM, is a new breed of best-in-class CRM product that delivers proactive customer-centric service and marketing, powerful sales management with next generation shopping and ordering, through a unique, industry dedicated CRM that redefines price to value for global communications and utilities businesses compared to other generalized CRM offerings. Convergys CRM is pre-integrated with the Convergys Rating & Billing Manager and industry pre-configured to improve billing and CRM business processes, customer relationship marketing and time-to-market for new revenue-generating services. Convergys CRM provides a modular business CRM system that optimizes the entire customer experience, across all touch points, transforming service into sales.

Proactive Customer Centric Service & Marketing

Transform your customer service into a strategic asset with Convergys CRM service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer relationship management system. Through specialized automating processes, you can help ensure consistent customer service and marketing is delivered across all touch points.

Powerful Sales Management with Next Generation Shopping & Ordering

Convergys CRM streamlines and automates your sales business process, providing a single view of the customer to help deliver a shorter sales cycle, higher close rates, combined with shopping and order capture process to drive consistent success across all sales and service channels, transforming agents into power sellers.

Industry Dedicated CRM that redefines price-to-value

Convergys CRM is a flexible, easy to use customer relationship management system that improves customer lifecycle management and is engineered to fit communications and utilities businesses. Built on a true product model and Microsoft Dynamics CRM platform, Convergys CRM out-of-the-box significantly reduces the cost and on-going effort communication and utilities service providers typically experience with business CRM software -- specifically in the areas of CRM implementation, licensing, integration, support/maintenance, testing and upgrades.