Enterprise billing

Realizing the potential of the enterprise sector

Enterprise or corporate customers represent a significant growth area for telecoms operators. Yet many operators are not realizing the full revenue potential of this sector due to inadequate enterprise BSS and billing systems.

According to Convergys’ research more than 50 percent of enterprise decision-makers say that "accurate billing that is easy to understand" is their most important consideration when partnering with a service provider. Yet only 36 percent of enterprise decision-makers say their service provider effectively delivers accurate enterprise billing. And just 37 percent say their service provider can effectively bill for bundled services. A sophisticated and versatile billing and product lifecycle management solution can help to solve this disconnect by:

• More closely meeting the organizational needs of both domestic and multinational enterprise customers
• Enabling the rapid price changes, bonus schemes, and sophisticated hierarchy-based discounts required by enterprise customers

To discover more download Convergys’ enterprise billing perspective paper - realize the potential of the enterprise sector.