ICOMS 9 convergent end-to-end solution

The key to unlocking our new world of unified communications

Creating brand loyalty and driving revenue from personalized services is a vital differentiator. Those operators that are able to offer true customer centricity with true personalized pricing, offers and promotions, and cross product bundling of next generation digital services will have found a key to unlocking brand value and growing revenue.

The ICOMS 9 Smart Revenue Solution is the next generation of the highly trusted and proven Convergys end-to-end platform for Cable, Broadband and Satellite operators. It is the enabling platform for next generation digital services, new service offerings and business models such as business services and broadband monetization.

The solution can help drive the following benefits:

• Enables full convergence of quad-play and beyond with wallet sharing bundles of voice, video, data and next generation digital services
• Improved customer centric relationships and data architecture enabling opportunities to drive revenue growth through personalization
• Enables discounting and promotions to differentiate service and grow revenues
• Improved cost efficiencies through flexible offer, product and pricing capabilities
• Highly scalable solution, allowing convergence into one system
• Real-time policies to control usage, such as parental controls for TV and manage bandwidth
• Integration capabilities enhanced through standards-based SOA web services.

This feature-rich solution is highly scalable and leverages a leading industry platform, which helps rationalize and consolidate BSS and drive improved performance and innovation. Its highly adaptable platform supports flexible growth models of the future, while also providing an evolution path to consolidation and lower TCO.

News Release
Introducing Convergys’ ICOMS 9 Next Generation Solution

News Release
Announcing Convergys CRM powered by Microsoft Dynamics CRM 2011