Intelligent fulfillment
Innovation, new bundles and next generation services are key to differentiate
Competitive pressures and increased customer expectations are driving differentiation and advancements in technology. Cable, Broadband and Satellite operators face a growing challenge in their Product Management and Marketing to enhance and streamline order capture, simplify product configuration and eliminate order fallout, while also monetizing their Network investment.
They need to transform into next generation providers to profitably deliver any service, over any access technology, to any device by quickly and efficiently introducing new services, fulfil any service bundle, and maximize their service profitability. Lifestyle linked offers will drive growth and differentiate. This requires an integrated system that enables them to define new products, make these available for ordering, and, enable selection, configuration and fulfillment as seamlessly as possible.
Convergys Smart Revenue Solutions enable subscribed, on-demand, interactive and personalized service offerings across any network, to any device, at any time, for any customer, providing:
- A highly configurable Shopping process tailored to meet the needs of Service Providers
- Ability to Capture and Track Service Orders through configurable order management processes
- Implement Product Lifecycle Management and Product Catalog to simplify product structures
The benefits enable operators to continue to invest in component offerings that provide increased value, enabling network and service provisioning supporting new products, sophisticated bundles and emerging services for:
- Advanced Digital and IP Services
- Wireless / Mobile Services
- Business and Commercial Services
- Convergent and Connected Devices
- Real-time Convergent Charging across Any Device, Any Time, Any Where
