Convergys’ managed serviceThe future proof and cost-efficient way of enhancing the customer experience |
Managed service
As operators look to quickly move their old legacy billing systems to the very latest smart BSS and customer care applications, in order to adapt quickly to changing consumer demands, they are increasingly turning to managed service as a cost-efficient solution.
BSS managed service has long been perceived as a way of allowing a business to reduce costs and concentrate on key competencies, today it offers operators the opportunity to also expand capabilities and enhance the customer experience.Convergys managed service options lead the way
With managed service clients across the world, Convergys knows what it takes to deliver results. Its Managed Service offering draws on more than 25 years operational excellence, with proven methodology, processes and tools based on industry best practice, together with an in depth experience of managing mission critical business applications.
To match the different business requirements of operators Convergys offers three unique managed services:
