Michelle Nowak's broadband & satellite blog

Read Convergys' Michelle Nowak's insights into the latest events, trends, issues and opinions.

Michelle is the Global Head of Strategy and Solutions, Cable, Broadband, Satellite at Convergys Smart Revenue Solutions.

Convergys ICOMS 9 – What Say You Now, Cable Market Doomsayers?
June 14, 2011

Not So Fast. Smart Cable Operators May Surprise the Doomsayers.
January 11, 2011

Cable’s Urgent Need to Win Business Customers
December 13, 2010

Smart BSS – Coming Soon To Home Theaters Everywhere
September 10, 2010

Customer Loyalty Rises or Falls at the Point of Every Purchase
August 16, 2010