Perspective papers

Convergys has developed a range of perspective and thought leadership papers of interest to communications and utilities companies. These papers offer a unique insight into market trends, new opportunities and the potential to enhance customer retention and revenue growth through advanced billing and customer care.

• Policy control and management
• 4G Monetization: Turning 4G’s promise into profits
• Realizing the potential of the enterprise sector
• M2M: the next big mobile opportunity?
• Preparing for smart grid’s impact
• Shifting telecoms markets and evolving CSP strategies
• Capitalizing on the MVNO opportunity
• From roaming regulation to revenue