Convergys Product Control Manager
Convergys Product Control Manager (PCM) is centralized product catalog and product lifecycle management system that provides centralized, real-time, product data management. Product Control Manager is a purpose-built and standards based system focused on enabling service providers to construct, manage, and deploy a layered product catalog that includes the full technical and commercial definition of products.
Product Control Manager delivers a number of benefits, and allows operators to:
- Effectively manage products across all network and service domains
- Shorten time-to-market for new convergent offers
- Multiple payment methods
- Improve quality, and reduce the costs associated with managing a complex product portfolio
Recently released, PCM 4.0 offers significant improvements to the processes used when customers want to change their service or move to a different offer. This helps your business to cater to the changes that are common with customers in all segments of the market. PCM 4.0 also makes it easier for service providers to bundle product offers and create cross-domain bundles. Bundling services in this improved manner equips providers to use all kinds of marketing campaigns to differentiate their services and gain competitive advantage.
The key elements of functionality in PCM 4.0 are:
- Bundled Product Offerings - The ability to more easily bundle offerings together instead of defining a completely new offer
- Cross-sell and Promotional Rules for Reconfigurations and Transitions
- Persistent Transition Pricing
- Customized Commercial Entities
- Attributes on Discounts - this enables data to be defined as attributes which can be used to synchronized to billing systems
- Export Utility usability improvements - Adds the ability to use the Product Offering name when exporting data and not the ID which is a faster and simpler approach
- Support for Oracle RAC
