Convergys Smart C&I Solution

Say goodbye to ad hoc process and exceptions. Say hello to personalized customer experience.

The Convergys Smart C&I Solution provides meter-to-bill account management of commercial and industrial customers, injecting the flexibility, efficiency and logic needed to reduce exceptions and process constraints and unleashing personalization to transform customer interactions.

Targeting six critical areas most acute for C&I accounts, the solution combines three Convergys Smart Suite Applications—Rating and Billing Manager, CRM, and Active Mediation—to eliminate ad hoc and manual process, reduce errors that cause exceptions and improve customer interactions and services:

• Account management and customer service: Provide single system access to data and account structures and hierarchies based on organizational, financial and reporting responsibility.
• Exception management: Proactively identify and reduce exceptions via automated workflow logic and design, business rules, and data aggregation.
• Auditing and reporting: Easily manage data for internal and external stakeholders for quality assurance, audits, financial close, and error resolution.
• Complex rating and billing: Design multiple, variable rate structures, including competitive plans; provide flexible billing/invoice options: summary, pre-and post-paid in a single platform, multi-premise/service, etc.
• Product configuration, testing and rollout: Test rates and roll out products in a controlled environment prior to deployment.
• User management and analysis: Deliver customer-centric data views, dashboards, communications, usage analytics, and self service reporting.

Smart C&I Solution – innovation for key customers