Convergys Smart Retail Energy Solution

Beat the competition where it matters most – across the customer lifecycle

The Convergys Smart Retail Energy Solution improves market share, drives profitability, and provides competitive advantages in six key areas of the customer lifecycle:

• Targeting and Acquisition - Create offers of unique products and services that are lifestyle-linked. Drive offers across multiple communication mediums, including social media.
• Multi-channel Sales and Service - Capitalize on unrealized upsell and cross sell opportunities and maximize service impact through tools and technology, such as portals and mobile device applications.
• Rating and Billing Flexibility - Implement configuration-driven processes from new product design through to billing to gain first-to-market supremacy and accelerate expansion, including both simple and complex rates that adapt quickly to changing business conditions.
• Customer Service - Provide 360 degree customer views across multiple channels including proactive reach out and call containment strategies through a customer front end tailored to retail energy processes.
• Risk Reduction and Profit Maximization - Improve forecasting and settlement and drive ideal customer operations that flatten process, eliminate redundancies and improve margin.
• Churn Reduction and Win-back - Provide real-time offers and win back former customers through intelligent loyalty programs.

You’ll gain unparalleled market agility by enabling comprehensive, proactive, intelligent and automated customer activities while enhancing product innovation and first-to-market capacity. Convergys Smart Retail Energy Solution also streamlines supporting processes, including forecasting, rating, billing, collections and commissioning, to improve productivity, reduce cost and eliminate redundancies that flatten margin.

The Convergys Smart Retail Energy Solution – where innovation meets the market.