Smart Utility Solutions
Revolutionizing utility customer care and billing
The challenge
Today’s customer information systems (CIS) are built for batch-based, month end billing, trapping customers in a static relationship with their utility, and limiting the utility provider’s ability to respond to both customers and the emerging smart grid-enabled market.
The solution
Convergys Smart Utility Solutions, the 21st century answer to evolving utility customer care and billing requirements.
Get ready for data inundation. The smart grid and smart meters will generate obscene amounts of data. But what happens when that data hits the back office? Are utility systems ready?
With Convergys Smart Utility Solutions, utility providers have the freedom to:
- Scale to hundreds of millions of meter transactions per day
- Leverage real-time data to empower customers to change energy consumption patterns
- Engage in two-way communications between the meter and the back office
- Go to market quicker with flexible tariffs, creative bundles and discounts - even forge new partner and reseller relationships - all enabled with a utility customer care and billing solution that emphasizes modularity and flexibility
- Lower deployment, operations and maintenance costs by doing away with costly customization
- Deploy a flexible, next generation architecture supported by a feature rich footprint that not only meets today’s needs, but prepares the business for the challenges it cannot yet predict
- Apply real-time actionable intelligence to drive out contact center costs and directly impact customer decisions
- Go to sleep at night knowing Convergys has been helping large multi-national companies with network transformations for over 25 years
The way utilities do business is changing. Convergys can help ensure that the back office is not the bottleneck. With flexible business models that range from license to managed service (and everywhere in between), Convergys is as flexible in how it does business, as its Smart Utility Solution is in how it provides smart grid-enabled customer care and billing.
Find out more information on the utilities’ most flexible customer information system.
