Revolutionizing utility customer care and billing

Smart customer information systems (CIS) for smart utilities. Find out more

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Smart Utility Solutions

You require innovation. We deliver.

Today’s utility has to innovate like never before, requiring a customer information system built to adapt and evolve.

Convergys Smart Utility Solutions are the answer. With powerful meter-to-cash functionality that:

Supports real-time, two-way transactions at ever-growing data volumes
Provides complex rating for your entire C&I customer base – re-useable for residential
Delivers personalized customer care for anytime, anywhere, any channel interactions
Configures complex products in days instead of months.

Solve and EvolveSM via the industry’s most unique deployment method.

Modular applications and open architecture ensure you add only the capabilities you need to your utility CIS. With Solve and Evolve, you can solve acute challenges now, and evolve your utility billing system to meet future requirements, extending your utility CIS investment.

Convergys Smart Utility Solutions deliver:

A utilities customer care and billing system that co-exists with existing systems – protecting and extending your investment
Patented extensibility to tailor system capabilities without impacting core code
Java standardization and open APIs so you can orient process and systems around the customer
A license or hosted delivery model that is “right-fit” to your needs and budget.

Rely upon game-changing thought leadership

Turn to a global thought leader that has spent the last 25 years assisting multinational companies with network transformations. As a world class managed services provider, we’ve delivered many innovations such as pioneering real-time event agnostic rating and billing and delivering the first EV charging station billing solution. With more than 150 clients, 500m end customers, and software that processes over 1 billion events per day, you can rely on Convergys.