Webinars
Attend Convergys' webinars to find out more about the communications and utilities markets, including trends or overviews of innovative technology that can help increase revenues.
Register to attend live sessions or use the 'watch now' feature to take part at your convenience.
Keep up-to-date on the latest smart billing and customer care developments by viewing Convergys most recent webinars below.
Recorded webinars
CRM Webinar Series Part 1: Powerful Business Processes
Stop customer churn, declining satisfaction and inconsistent customer service experience.
This webinar is for telco, cable and utility companies to help give your agents a 360 degree view of your customers, and transform them into power sellers.
Watch this recorded to learn how Convergys CRM streamlines and automates your sales business process, providing a single view of the customer to help deliver a shorter sales cycle, higher close rates, combined with shopping and order capture process to drive consistent success across all sales and service channels, transforming agents into power sellers.
CRM Webinar Series Part 2: Designed to Fit Your Business
Does your CRM solution enable your business to meet rapidly changing demands for new products, lines of business and competitive challenges?
Watch this recorded to learn how Convergys CRM powered by Microsoft Dynamics CRM provides vertical-specific features and functions, including business processes defined and coded specifically for telcos, cable/satellite and utilities out of the box, leveraging your existing core investments and reducing the barrier to market entry.
CRM Webinar Series Part 3: A Revolutionary New Data Model
The word “customized”equals expensive the majority of the time.
A revolutionary data model can make all the difference. Watch to learn how Convergys CRM powered by Microsoft Dynamics CRM uses its own data model tailored to the vertical markets we serve to address specific industry needs in Customer Relationship Management.
CRM Webinar Series Part 4: Better Together
Is your CRM solution bogged down with years of development, trying to be all things to all people? Did it live up to its potential and enable your sales force to not only keep up with customers’ needs, but lead to increased sales?
Watch to learn how Convergys CRM powered by Microsoft Dynamics CRM provides a mashable ecosystem and base Dynamics architecture makes it easy to deploy, extend and integrate with existing systems.
Monetizing 4G Services: Telecom Operator Survey Analysis
Wikipedia defines monetization as: "...charging for something that used to be free or making money on goods or services that were previously unprofitable." How will you monetize your 4G network? This Webinar will present the results of an exclusive new survey of Telecom operator plans and approach for turning 4G's promise into long-term and sustainable profits. You will learn what's occurring in the industry and key steps to take to mitigate risks and create revenue.
Driving Customer Success in the Smart Grid Era: Why the Time is Now for CRM
Join Five Point Partners, Convergys and Microsoft for a look into how utilities view their CIS today and what they need to do to prepare for the future based on a comprehensive survey that was conducted during the CSWeek conference in May, 2011.
Topics covered include:
- The changing nature of utility to consumer relationships
- The state of existing utility operating and technology environment
- Drivers for moving from customer information to customer relationship
- How to prepare for customer success in the smart grid era
Billing Brightens in the Cloud
Cloud computing is one cloud that, rather than making things gloomy, has been brightening up the enterprise world -- especially the telecoms market. It is going beyond hype and presenting communications service providers with opportunities for growth and profitability.
Moving to 4G: Light at the End of the Tunnel
Watch this recorded webinar to learn how the communications industry is preparing for the giant leap to 4G technology implementation - and what still needs to be done.
Up Your Game, Not Just Your Network — Are You Ready For 4G?
Light Reading and Convergys present an informative recorded webinar on how communication service providers (CSPs) around the world are gearing up for 4G. This requires multi-million dollar investments, so it's vital that each CSP optimizes returns within minimum timescales. This in turn requires highly flexible and scalable billing and BSS capable of supporting advanced service bundles and enhancing the customer experience, while processing the huge growth in data usage and mobile traffic 4G is predicted to deliver. Watch Now
A podcast with Q & A Follow-Up to the webinar is available. Download Now
Machine to Machine (M2M) Your Next Mobile Opportunity in Asia
Learn why the emerging Machine-to-Machine (M2M) market represents a significant and growing revenue opportunity for mobile operators in Asia and beyond.
Evolving BSS for cable's quad play
Light Reading and Convergys present an informative one-hour session on why BSS systems must evolve for cable operators that are planning to launch wireless service. Watch this recorded webinar to learn why BSS solutions need to move from house-based/address-based architectures to customer-centric based architectures.
