3 Telecom Business Trends that Affect OSS
As large scale trends such as mergers and acquisitions, supplier diversification, and joint ventures shift the communications industry, OSS is being forced to adapt.
Making Service Assurance Customer-Centric
Delivering better customer experience requires Communications Service Providers (CSPs) to take a customer-centric approach to service assurance.
10 Elements of Real-Time Convergent Charging Evolution (Part 2)
Here are the second five of 10 real-time convergent charging capabilities that may be key components of any go-forward revenue management plan.
10 Elements of Real-Time Convergent Charging Evolution (Part 1)
Here are the first five of 10 core real-time convergent charging capabilities that may be key components of any go-forward revenue management plan.
5 Keys to Rapid Customer Experience Enhancement
5 points for enhancing customer experiences rapidly and pragmatically.
The Pitfalls of OSS Transformation
OSS transformation can bring serious business risks which a CSP much anticipate and plan to address. Although many CSPs have modernized their OSS, prior to starting they may not have had a clear view of the potential issues that could arise.
Service Convergence Drives Billing Consolidation
As boundaries between service domains fade, CSPs are migrating to common rating and charging platforms.
How the Five Big IT Strategy Trends Fit Together for CSPs
Understanding how big, new concepts complement each other is an important aspect of communicating IT strategy to key stakeholders. Here is a look at how five IT strategy components that are prevalent today fit together for CSPs.
Leveraging the Managed Cloud for New CSP Business Initiatives
One operator that wanted to start an M2M line of business and expand its own cloud offerings switched to a fully hosted solution that helped it adapt an MVNO operation to an M2M organization.