Business Process Consultant - Digital (EMEA)

London, Great Britain (United Kingdom)

 

Professional Areas of Responsibility, Activities subset

Define & analyze customer journeys on Digital channels, derive User Stories and associated requirements and map business processes to proposed technical solution. Design future business processes based on Digital best practices

Responsibilities:

§   Use Digital best practices to influence/define/review customer journeys and business requirements and document target User Stories

§   Review customer journeys and business requirements documentation from the customer. Write and/or review and edit User Stories, to breakdown higher-level business requirements into a discrete set of more granular User Stories which can be implemented in an agile delivery manner

§   Exchange with business users to converge on a complete, yet granular, set of user stories which are manageable from a delivery perspective

§   Facilitate identification of process gaps and propose recommendations to resolve these process gaps

§   Collaborate with Netcracker Sales Engineers (in pre-sales) and Business Analysts (in post-sales) to facilitate customer-facing interactive Digital solution design and validation

§   Participate in agile requirement analysis and design interactive sessions to ensure business processes are correctly mapped to system capabilities

§   Assess impact of proposed technical solution upon the existing business processes, and recommend changes in organizational responsibilities and methods and procedures

§   Provide thought leadership in Digital customer interactions

 

Success (CSF)  in this position is defined by the following activities/behaviors/accomplishments:

·         Quality of customer journeys and Use Story definitions and associated business process design

·         Acceptance of deliverables by customer

·         Peer recognition as domain subject matter expert

 

Experience & Background

·         Minimum # of years of (total/specific) work experience:
5-6 years minimum, the majority in business/system analysis roles with specific operational experience in Digital channels

·         Specific experience in agile development and DevOps methodologies, including planning and development of User Stories

·         Ability to engage directly with business users, by understanding their business operations context

·         Expertise in Digital Channels (web, social media, mobile apps, etc) and at least one of the following BSS functional domains: CRM, Order Entry and Order Management, Problem Management

·         Expertise in data analytics, machine learning, UX design and any other enabling technologies for Digital Channels

 

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