Software Analyst

Orlando, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

The role involves troubleshooting of software issues and technical configuration issues. The candidate will be working in a respected international team with experience and knowledge to provide innovative coding solutions and technical consultancy to major Telecommunications and Utilities businesses in the UK, USA and worldwide.

Principal Duties and Responsibilities:

We are looking for a graduate who possesses excellent analytical skills and can work well under time pressure. The successful candidate will be someone with a degree in a logical discipline such as natural sciences, computer sciences, mathematics, engineering or similar. Experience or awareness of applications using C, PL/SQL,  C++, Java, J2EE or other object oriented systems is a plus.  Knowledge of software design and/or the telecommunications industry would also be an advantage.  We are looking for a good team player with clear and effective communication skills who understands the importance of customer focus and empathy and who would like to be a part of a technical and sociable team where everyone works together to solve difficult problems.

Experience and Requirements:

  • Possessing excellent analytical skills
  • Understanding of the BSS industry  and the demands of its customers
  • Preferably Knowledge of the Rating and Billing Products and their configuration 
  • Background in Billing, Telecommunications, Utilities and/or Customer Care systems
  • Self starting
  • Clear and effective written and verbal communication skills
  • Customer focus and empathy
  • Flexible and adaptable under pressure
  • Confident with the ability to be understood at all levels of an organization
  • Able to display effective time management
  • Able to lead staff in technical investigation


  • Master’s or Bachelor’s Degree in related technical discipline and minimum 2-5 years of relevant experience

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