IT Engineer, Desktop Support

Waltham, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary

Netcracker Technology is looking to hire an IT Engineer to join our growing company! This position will be part of our Corporate IT department supporting our newly built and state of the art Executive Business Center.

Principal Duties & Responsibilities:

  • Interaction with our Sales Engineering team and other client representatives in the Executive Business Center
  • Acting as the lead IT contact to hosted clients and integration partners
  • Level-1 to Level-2 Desktop, Servers and network Support Duties
  • Working with the network team to configure Network devices and will be operating on Cisco Environment
  • Incident, problem management and ownership of the issues till resolution. Handling Trouble tickets and Network Service Requests raised by the Users
  • Basic computer and mobile phones repairs
  • Assisting regional Data Center Support team
  • Working with audio and video mixing equipment, providing technical support with audio and videoconferences
  • Liaise and work with overseas IT teams and 3rd Party vendors for early resolution of complex issues as well act as the interface between IT and other Business units / Resource Units
  • Inventory Management - Ensure availability of adequate stock on hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained
  • Ownership of technical aspects of End User Computing such as Active Directory, DHCP, DNS
  • Remote and local support of Netcracker on-site teams within North America region
  • Ensure that the computers meet the minimum requirements such as latest patch updates, disk space, mandatory reboots etc.
  • Ensure IT processes is in line with Corporate Technology Governance / InfoSec
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Contributes to team effort by accomplishing related results as needed
  • Manage IT projects from start to finish independently and within a team

Required Experience:

  • 3+ years of experience
  • Strong customer facing experience including interacting with executives
  • Excellent communication skills
  • Ability to travel both domestic and international (10% annually)
  • Knowledge of Active Directory, System Administration, Windows management tools
  • Knowledge of Windows, Linux environments including server OS
  • Knowledge of Networking fundamentals (Cisco, D-Link or Dell network equipment managing, configuring and troubleshooting)
  • Experience troubleshooting Anti-Virus related issues, troubleshooting printer related issues, should be able to resolve day-to-day desktop issues
  • Knowledge on printers, server environment, Microsoft MDT concepts
  • Reporting, administrative writing skills, Microsoft Office Skills, managing processes, organization, analyzing information, professionalism, problem solving, supply management, inventory control, verbal communication

Education

  • Bachelor’s degree required (BS in Engineering or Computer Science or equivalent relevant experience required)

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
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