Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Principal Duties & Responsibilities:
The Client Trainer primary responsibility is to ensure the highest level of service provided to the Netcracker customer base by developing and facilitating appropriate training of Netcracker Solutions. The Client Trainer should develop such training with an eye towards its eventual use as part of a corporate, partner and end-user customer training curriculum. Duties and responsibilities include, but are not limited to:
Deliver customer-facing on-site and online training
Create and revise training courseware both core and custom
Participate in Training Needs Analysis activity with clients
Design or revise and enhance existing training programs and materials to meet the business needs
Assist with development metrics to determine the effectiveness of training materials and programs
Facilitate all levels of evaluating training effectiveness
Develop process/training documentation for all training programs
Analyze organizational issues and opportunities to determine, develop, and implement ways to improve customer and organizational effectiveness
Provide weekly status reports, and updates of all training engagements that are active and pending engagement
Keeping abreast on all industry standards and technologies
The ability to travel to Customer sites to provide training. This position requires travel, from 30 to 50% per month or as needed
When necessary work with the customer to customize the training delivery based on the customer’s requirements and culture
Provide internal product training as needed
Minimum of 2 years’ experience developing and delivering customer-facing training in a corporate environment
Excellent communication skills and fluent Spanish and English are a must
Additional languages are a plus, specifically Portuguese
Experience in the BSS, OSS and/or telecommunications industry preferred
Technical or professional experience with the following are a bonus:
Relational databases (Oracle preferred)
Application Servers (Websphere, Weblogic)
Various operating systems (Windows, Unix)
Bachelor’s degree is required (BS in Engineering or Computer Science is preferred)
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