Posted on: November 13, 2018

Senior QA Manager

Atlanta, USA
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Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.


Senior QA Manager

Atlanta, GA


Position Summary: 

The role will lead a large, multi-year QA program for a production wholesale platform by managing day to day client relationship, providing strategic direction & guidance to on and off-shore team leads, prioritize daily activities to achieve goals, manage client escalations and ensure overall success of the project for the client.


Principal Duties and Responsibilities:

  • Act as the QA program lead for a large multi-shore, multi-country matrixed team
  • Manage day to day activities of the team and drive prioritization through QA leads
  • Institutionalize QA best practices and continuous lessons learned
  • Make strategic recommendations to address issues long term and drive implementation
  • Proactively manage QA risks for every release to ensure quality and on-time go-lives
  • Manage day to day relationship with client QA Senior manager
  • Lead daily QA status calls (internal, as well as external with Client IT & Business)
  • Work closely with Netcracker QA director to implement long term QA vision
  • Understand the QA contract and ensure compliance with established SLAs and KPIs
  • Establish and maintain QA governance
  • Reviews key project deliverables for content and quality
  • Manage and foster relationships with near-neighbor teams (downstream Dev & QA teams, Business, Project PMs etc.)
  • Coach & mentor QA leads and team members
  • Stay up to date with latest QA practices and technology
  • Prepare and provide routine executive read-outs


Experience and Requirements:

  • 10+ years of QA experience (Telco preferred)
  • 6+ years of demonstrated success leading QA teams with on and off-shore
  • 4+ years testing in Agile delivery
  • Wholesale testing experience preferred
  • Excellent oral and written communication skills in English; comfortable leading calls with diverse audience (IT, Business, senior executives etc.)
  • Demonstrated knowledge and experience around:
    • Management of Complex program/project
    • Testing best practices
    • Test governance
    • Test automation & performance testing
    • Defect management
    • Shift-left & test-driven development


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