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Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Define & analyze customer journeys on Digital channels, derive User Stories and associated requirements and map business processes to proposed technical solution. Design future business processes based on Digital best practices
Principal Duties and Responsibilities:
Use Digital best practices to influence/define/review customer journeys and business requirements and document target User Stories
Review customer journeys and business requirements documentation from the customer. Write and/or review and edit User Stories, to breakdown higher-level business requirements into a discrete set of more granular User Stories which can be implemented in an agile delivery manner
Exchange with business users to converge on a complete, yet granular, set of user stories which are manageable from a delivery perspective
Facilitate identification of process gaps and propose recommendations to resolve these process gaps
Collaborate with Netcracker Sales Engineers (in pre-sales) and Business Analysts (in post-sales) to facilitate customer-facing interactive Digital solution design and validation
Participate in agile requirement analysis and design interactive sessions to ensure business processes are correctly mapped to system capabilities
Assess impact of proposed technical solution upon the existing business processes, and recommend changes in organizational responsibilities and methods and procedures
Provide thought leadership in Digital customer interactions
Success (CSF) in this position is defined by the following activities/behaviors/accomplishments:
Quality of customer journeys and Use Story definitions and associated business process design
Acceptance of deliverables by customer
Peer recognition as domain subject matter expert
Experience and Requirements:
Possessing excellent analytical skills
Minimum # of years of (total/specific) work experience: 5-6 years minimum, the majority in business/system analysis roles with specific operational experience in Digital channels
Specific experience in agile development and DevOps methodologies, including planning and development of User Stories
Ability to engage directly with business users, by understanding their business operations context
Expertise in Digital Channels (web, social media, mobile apps, etc) and at least one of the following BSS functional domains: CRM, Order Entry and Order Management, Problem Management
Expertise in data analytics, machine learning, UX design and any other enabling technologies for Digital Channels