Senior Business Analyst, OSS

Atlanta, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Job Description

Netcracker Technology is looking to hire a Lead Business Analyst with strong knowledge of Telecom OSS domains for complex B2B products. You will lead a team of business analysts and work in customer-facing role, within our Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.

Principal Duties and Responsibilities:

  • Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
  • Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents
  • Lead requirements/design deliverables review and sign-off process with customer
  • Prepare gap analyses, citing differences in customer requirements and product functionality
  • Perform product demonstrations as necessary to introduce the customer to the product
  • Develop and support a collaborative relationship with the technical team and end users from the customer side
  • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
  • Facilitate workshops required to understand and outcome, detailed requirements, and solution behavior.
  • Work closely with delivery team to ensure functional and non-functional completeness of the solution
  • Decompose business requirements into set of use-cases and functional requirements
  • Analyze customer's technical service catalog, dependencies and provisioning flows
  • Based on industry best practices and product knowledge provide solution design in regards to service catalog and service order management workflows
  • Analyze integration points at existing customer's IT environment and product interface agreements for the target IT stack.
  • Work on technical design of service catalog and Service Order Management workflows. Produce solution design documents
  • Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
  • Assist with UAT process to improve user’s experience

Candidate Profile:

  • Minimum of 5 years of experience in implementation projects for the BSS/OSS in Telecommunications industry as business analyst
  • Strong understanding of B2B Network Service Fulfillment processes. Examples – L2VPN service fulfillment, Infrastructure order management.
  • Strong understanding of common B2B products – L2 and L3 VPNs, Business Voice
  • Strong and solid background of telecom technologies – Metro Ethernet, IP Core services, network backbone.
  • Knowledge of business analysis principles and methodologies.
  • Solid knowledge of UML and practical experience with UML modeling tools
  • Practical experience in preparation of requirement specifications on technical and business levels.
  • Presentation & meeting management skills
  • Familiarity with data migration methodologies.
  • Experience as business process SME at telco service provider is a plus
  • Experience  as service provisioning team member at telco service provider is a plus
  • Strong knowledge of XML and SQL

Education:

  • Bachelor degree in Computer Science or related field.

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Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

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