Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology is looking to hire a Lead Business Analyst with strong knowledge of Telecom OSS domains for complex B2B products. You will lead a team of business analysts and work in customer-facing role, within our Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.
Principal Duties and Responsibilities:
Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents
Lead requirements/design deliverables review and sign-off process with customer
Prepare gap analyses, citing differences in customer requirements and product functionality
Perform product demonstrations as necessary to introduce the customer to the product
Develop and support a collaborative relationship with the technical team and end users from the customer side
Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
Facilitate workshops required to understand and outcome, detailed requirements, and solution behavior.
Work closely with delivery team to ensure functional and non-functional completeness of the solution
Decompose business requirements into set of use-cases and functional requirements
Analyze customer's technical service catalog, dependencies and provisioning flows
Based on industry best practices and product knowledge provide solution design in regards to service catalog and service order management workflows
Analyze integration points at existing customer's IT environment and product interface agreements for the target IT stack.
Work on technical design of service catalog and Service Order Management workflows. Produce solution design documents
Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
Assist with UAT process to improve user’s experience
Minimum of 5 years of experience in implementation projects for the BSS/OSS in Telecommunications industry as business analyst
Strong understanding of B2B Network Service Fulfillment processes. Examples – L2VPN service fulfillment, Infrastructure order management.
Strong understanding of common B2B products – L2 and L3 VPNs, Business Voice
Strong and solid background of telecom technologies – Metro Ethernet, IP Core services, network backbone.
Knowledge of business analysis principles and methodologies.
Solid knowledge of UML and practical experience with UML modeling tools
Practical experience in preparation of requirement specifications on technical and business levels.
Presentation & meeting management skills
Familiarity with data migration methodologies.
Experience as business process SME at telco service provider is a plus
Experience as service provisioning team member at telco service provider is a plus
Strong knowledge of XML and SQL
Bachelor degree in Computer Science or related field.
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