Remember, if you do disable or delete cookies, you may not have access to the full functionality of our website.
This cookie is automatically generated by applications based on the PHP language. This cookie is a general purpose identifier used to maintain user session variables.
_ga, _gcl_au, _gid
Universal Analytics (Google)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
BizoID, bcookie, lang, UserMatchHistory, lidc
These are browser ID cookies dropped on our site by LinkedIn. They allow us to track visitor behavior on the LinkedIn campaigns, together with the interactions on our web pages including time spent on the site, how far users scroll down and where they go after this site.
This cookie is set by Marketo. This allows a website to track visitor behavior on the sites on which the cookie is installed and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously until a user identifies himself by submitting a form.
Used in conjunction with the Twitter social plugins in order to allow to help Twitter improve and understand how people use its services, including Twitter buttons and widgets, and Twitter Ads.
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
The Program Manager has the two-fold role of securing and delivering services and solutions for Netcracker's customer base. The Program Manager will be involved in pre-sales activities to ensure that service commitments are attainable and profitable. Likewise, the Professional Services team will report to the Program Manager and will be charged with delivery of Netcracker solutions in a timely, effective, and cost-efficient manner.
Principal Duties and Responsibilities:
Manage and grow Netcracker implementation programs including the following:
Manage the delivery team
Manage customer expectations
Ensure customer satisfaction
Act as a trusted advisor to customer executives and SMEs and participate in strategic and roadmap discussions on business transformation, technology, and OSS/BSS/TOMS (Telecom Operations and Management Systems)
Work in conjunction with the sales team on continuously expanding existing programs and searching for new opportunities within accounts
Lead service delivery and customer support activities related to the Netcracker TOMS Product Suite
Lead cross-functional, multi-cultural, geographically dispersed teams
Provide input into all Netcracker commercial agreements with potential customers and vendors and represent Netcracker in commercial discussions
Drive the creation of software, tools, and methodology to ensure ongoing efficiency enhancements for the delivery of Netcracker solutions
Establish and maintain our state-of-the-art training curriculum for the Netcracker product suite
Represent PS in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
Represent Netcracker on Project Steering Committees with customers
Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements
Create and maintain departmental staffing plans, organizational chart, budgets, and other appropriate departmental documentation
Establish departmental and personal objectives for the department and its team members and provide measurable results against the established objectives
Report departmental status to senior management and the board
Experience and Requirements:
10 years management experience, at least 3 years at senior level.
Minimum 5 years experience in all of the following:
Application software implementation experience and expertise in applying technology to meet customer needs
Telecommunications experience is a MUST
Relevant telecom BSS applications experience is a MUST.
Contracts, SOWs, and other commercial agreement
Major System Integrator experience with experience in delivering the integration or Migration stream.
Detailed experience with project management methodologies and associated tools
Experience running 5m+ programs
Knowledge of data migration and system integration methodologies
Knowledge of the software development lifecycle
In-depth knowledge of Netcracker Services (or generally accepted consulting) techniques, methods, processes, and practices
Ability to construct/maintain a departmental budget and manage projects accordingly
Excellent oral presentation and written communications skills