Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology is looking to hire a Junior IT Engineer to join our growing company! This position will be based out of our Global headquarters in Waltham, MA and will be part of our Corporate IT department, supporting our newly built and state of the art Executive Business Center.
Principal Duties & Responsibilities:
Perform basic account processing requests (Exchange and Active Directory):
Managing IT Resources on ERP
Password policy understanding
Corporate IP telephone services (extensions, PINs)
Conferencing services (Meet-Me conference, Zoom)
Corporate Equipment (new-hires, upgrade requests, additional equipment requests, repair, Cisco IP phones requests, lost and damaged equipment reports, decommissioning)
Maintain access permissions and be able to resolve any L1 or L2 ticket
Distribution groups (create/modify/delete/change members/owners, “send as” rights)
User Mailbox (forward, auto-reply, full access permissions, mail recipient limit, mobile devices authorization, delivery reports, voice mailbox)
Corporate network understanding and troubleshooting (Wi-Fi authorization, Wi-Fi network types used in the offices, LAN)
Software management and troubleshooting (Anti-virus software, installation of shared software, MS Visio, MS Project, Skype for Business other additional software)
Authentication for IP phones, switches and workstations
SharePoint services: structure, new site creation, access providing.
Monitoring of servers and services:
JIRA systems support
FTP server support
Skills & Experience:
1-2 years of corporate IT experience.
Strong customer facing experience including interacting with executives
Excellent communication skills
Ability to travel both domestic and international (10-15% annually)
Assigning access cards
Tracking corporate laptop inventory
Corporate cell phones. Inventory, logistic, repair, troubleshooting. Strong understanding of AT&T plans and features is highly preferred.
Cisco IP Phones configuration and troubleshooting
Demonstrate basic knowledge of
Be able to clean, repair and upgrade laptops, phones, servers
Be able to substitute local data center engineer in routine tasks and provide basic support for requests, related to this DC
Employee should demonstrate basic knowledge in equipment logistics (i.e. customs laws, countries specific, airlines baggage limitations and restrictions, etc.) Should be able to work with the list of travelers, and manage “delivery with the person” logistic.
Provide after hours, before hours and weekend local support by request
Provide basic support for 3-5 IT projects
Bachelor’s degree required (BS in Engineering or Computer Science or equivalent relevant experience required)
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