Associate IT Engineer, Desktop Support

Waltham, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary
 
Netcracker Technology is looking to hire an Associate IT Engineer to join our growing company! This is a great opportunity for a recent, or soon to be college graduate whose passionate about technology and looking to launch their career in IT.
 
This position will be based out of our global headquarters in Waltham, MA and will be part of our Corporate IT department, supporting our newly built and state of the art Executive Business Center. You'll also travel both domestic and internationally, to support our field offices.
 
Principal Duties & Responsibilities:
  • Perform basic account processing requests (Exchange and Active Directory):Disabling
  • Enabling
  • Removal algorithms
  • Managing IT Resources on ERP
  • Password policy understanding
  • Corporate IP telephone services (extensions, PINs)
  • Conferencing services (Meet-Me conference, Zoom)
  • Corporate Equipment (new-hires, upgrade requests, additional equipment requests, repair, Cisco IP phones requests, lost and damaged equipment reports, decommissioning)
  • Maintain access permissions and be able to resolve any L1 or L2 ticket
  • Access granting: VPN, multiple VPN connections, servers
  • MS Exchange management:
  • Distribution groups (create/modify/delete/change members/owners, “send as” rights)
  • User Mailbox (forward, auto-reply, full access permissions, mail recipient limit, mobile devices authorization, delivery reports, voice mailbox)
  • Corporate network understanding and troubleshooting (Wi-Fi authorization, Wi-Fi network types used in the offices, LAN)
  • Software management and troubleshooting (Anti-virus software, installation of shared software, MS Visio, MS Project, Skype for Business other additional software)
  • Authentication for IP phones, switches and workstations
  • SharePoint services: structure, new site creation, access providing.
  • Monitoring of servers and services:
  • Daily inspection
  • Icinga
  • WiFi networks
  • JIRA systems support
  • GMS domain
  • FTP server support
Skills & Experience
  • 6m - 2 years of corporate IT experience.
  • Strong customer facing experience including interacting with executives
  • Excellent communication skills
  • Ability to travel both domestic and international (10-15% annually)
  • Assigning access cards
  • Tracking corporate laptop inventory
  • Corporate cell phones. Inventory, logistic, repair, troubleshooting. Strong understanding of AT&T plans and features is highly preferred.
  • Re-imaging Laptops
  • Cisco IP Phones configuration and troubleshooting
  • Demonstrate basic knowledge of
  • Video conferences 
  • Audio Conferences 
  • A/V infrastructure
  • Printers
  • Be able to clean, repair and upgrade laptops, phones, servers
  • Be able to substitute local data center engineer in routine tasks and provide basic support for requests, related to this DC
  • Employee should demonstrate basic knowledge in equipment logistics (i.e. customs laws, countries specific, airlines baggage limitations and restrictions, etc.) Should be able to work with the list of travelers, and manage “delivery with the person” logistic.
  • Provide after hours, before hours and weekend local support by request
  • Provide basic support for 3-5 IT projects
 
Education
  • Bachelor’s degree required (BS in Engineering or Computer Science or equivalent relevant experience required)

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
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