Cloud Support Engineer (PaaS - OpenShift, Docker)

Cincinnati, USA

Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Roles and responsibilities:

  • Deployment of PaaS (OpenShift) platform in OpenStack cloud environments;
  • Creation and maintenance of templates, deployment configuration files, scripts for deployment of applications in OpenStack and Openshift cloud environments;
  • Deployment and troubleshooting of applications in OpenStack and OpenShift cloud environments;
  • Contribution to application support knowledge base.

 Experience & Requirements:

    • This position requires being part of a 24×7 on-call support team
      • Experience in SaaS and PaaS support or implementation projects as applications administrator, system administrator;
      • 3 years of experience in Linux system administration (Red Hat, CentOS, Ubuntu, Debian);
      • Experience in build or support of highly available solutions with Linux platform;
      • Strong practical knowledge of containerized applications: OpenShift, kubernetes, docker;
      • Knowledge of JBoss or Wildfly application server;
      • Knowledge of Kafka, Zookeeper, RabbitMQ;
      • Understanding of Continuous Delivery and DevOps methods;
      • Strong knowledge in networking concepts and protocols;
      • Practical experience in scripting (Ansible, bash) 


  • Knowledge and experience in virtualization technologies: OpenStack, VMware;
  • Knowledge of cloud storage file systems (CEPH, gluster);
  • Knowledge of PostgreSQL database, Cassandra database, etcd;
  • Knowledge of HAproxy, Pacemaker, Corosync, keepalived;
  • Knowledge of logstash, greylog;
  • Experience in configuration management of medium and large environments with Jenkins, Puppet, AWX, salt automation tools (installation, writing manifests, troubleshooting, etc.);
  • Knowledge of programming languages (Python, Ruby, Groovy);
  • Understanding of network protocols;
  • Understanding of enterprise network architecture;


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