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Are you someone who enjoys working with next generation technology, interacting with global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth.
As a Technical Operations Manager you are primarily responsible for leading all technical issues, planning, coordinating and organising all technical processes. You must ensure that all technical requirements are continually met and align with the customers requests.
Role and Responsibilities:
Manage production and non-production IT environments.
Manage incidents, problems and requests related to application, database, middleware or cloud infrastructure
Work with Customer Support, Professional Services, QA and Development teams to resolve application issues.
Conduct Root Cause Analysis
Plan and implement new IT environments
Plan and execute Production Readiness Testing
Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
Implement automated procedures
Create change implementation plans
Review and approve changes as part of CAB
Define backup and data retention schemes
Plan and monitor environment capacity
Monitor security patches availability, assess risks and ensure timely deployment of patches
Client interface for communications regarding environment operations and maintenance
Coordinate changes and issues related to infrastructure and IT environments
Deliver Root Cause Analaysis
Deliver capacity and SLA reports
Liaison with vendors for issues, bugs, etc.
Managing a team of Infrastructure Software Engineers
Manage team tasks
Create and maintain team shift roster
Provide introductory trainings to newcomers
Experience and Requirements:
The Technical Manager should have 10+ years of experience with the following abiilites
Supporting large scale, mission critical 7 x 24 solutions
Telecom - OSS/BSS domain experience
Oracle Weblogic, Java application deployment and configuration including highly available configurations.
Understanding architecture and principles of the Oracle DB operation and administration.
Oracle DBA experience is a plus
PostgreSQL DBA experience is a plus
Excellent troubleshooting skills including java and DB performance issues analysis.
Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.
Understanding principles of TCP/IP, routing, application network traffic balancing and failover
Experience with micro services architecture (RedHat OpenShift or Kubernetes) is a plus
Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)
Understand principles of PKI/Certificates
Understanding of Continuous Delivery and DevOps methods;
Experience with DevOps tools Jenkins, Ansible, Git
Experience in implementing monitoring of the business applications.
Excellent knowledge of ITIL
Team leadership skills, sufficient to lead implementation of IT environments per design specifications
Excellent communication and team building abilities
Leadership qualities such as conflict/issue resolution
Business-like presence and ability to interact professionally with Customers
Fluent oral and written conversant in English.
Bachelor’s degree in related fie
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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