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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
As a Technical Operations Manager you are primarily responsible for driving and co-ordinating the deployment of software and hardware changes whilst ensuring the consistency and availability of environments to support the existing project portfolio. you should have experience controlling testing environments and configuration management.
Role & Responsibilities:
Be a single point of contact for the implementation and support teams on environment management and deployment plans;
Manage internal and external technical communications and task flows around environment management, carry out technical meetings, phone calls, conferences, presentations;
Build good relationship with internal and external customers and technical team;
Leading and co-ordination the Go-Live activities including the execution of the deployment Plans and checklists.
Participating in CAB meetings
Maintaining a central repository of IT environments in scope with their latest version and connectivity details (Information management)
Allocation of IT environments (booking/scheduling) to teams as per requirement. (Demand management)
Creation of new IT environments as per requirement. (Supply management)
Deleting/updating outdated IT environments and its details (Housekeeping)
Preliminary investigation of issues on the environment and sometimes co-ordination till an issue resolution (Incident Management)
Analyzing data for environment issues, identifying trends and taking pro-active steps to resolve issues/co-coordinating for a long term fix. (Problem Management)
Status Accounting to report on service, usage, and availability metrics to provide full transparency into IT environment management activities
Continuous Improvement to continuously evaluate IT environment management services for improvement opportunities (people, process, and tools)
Allocating resources to implement scheduled changes
Automation to eliminate manual tasks as much as possible to improve efficiency
Communication of all key project plans, commitments, and changes including deployment plans, schedule, and scope changes
Experience & Requirements:
The candidate should have 3+ years of experience with the following abilities
Leadership skills, sufficient to lead implementation of IT environments per design specifications
Release, project management or similar experience
Must be self-motivated, detail-oriented, and have a high degree of organizational skills
Fluent English language as a principal business communication language
Leadership qualities such as conflict/issue resolution
Excellent communication and team building abilities
Knowledge in software development lifecycle
Understanding of Continuous Delivery and DevOps methods;
Consistently sound level of judgment and professional conduct
Familiar with ITIL
Would be a plus:
Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.
Oracle Weblogic or RH Jboss, Java application deployment and configuration including highly available configurations
Understanding principles of TCP/IP, routing, application network traffic balancing and failover
Change Management experience
Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)
Java application performance issues analysis and liaising with development on the resolution
Scripting languages: SH, Perl or Python
Oracle Database administration skills
Telecom- OSS/BSS domain experience
Previous experience in automating large scale deployments of applications in a cloud is a plus (Openstack + Ansible)
BA/BS/MS in Computer Science, Software Engineering, or related major preferred
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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