London, Great Britain (United Kingdom); Cambourne, Great Britain (United Kingdom)
Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Principal Duties and Responsibilities:
Manage problems and tasks
Manage incidents related to application, database, middleware or cloud infrastructure
Focal point for the environment issues
Conduct and deliver Root Cause Analysis
Monitor security patches availability , assess risks and ensure timely deployment of patches
Review and approve changes as part of CAB
Create maintenance window plan
Ensure resources are available for scheduled activities
Monitor and plan environment capacity.
Deliver capacity report to the customer.
Provide introductory trainings to newcomers
Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
Liaison with vendors for issues, bugs, etc.
Define backup and data retention schemes
Work with Customer Support, Professional Services, QA and Development teams to resolve application issues.
Client interface for communications regarding Production Operations.
Experience and Requirements:
The TOM should have 7+ years of experience with the following abilities
Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.
Understanding principles of TCP/IP, routing, application network traffic balancing and failover
Oracle Weblogic or Jboss, Java application deployment and configuration including highly available configurations.
Experience with micro services architecture (RedHat OpenShift or Kubernetes)
Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)
Java application performance issues analysis and liaising with development on the resolution
Scripting languages: SH, Perl or Python, SQL
Understanding principles of the database operation and administration.
Oracle DBA skills is a plus.
Understand principles of PKI/Certificates
Supporting large scale, mission critical 7 x 24 solutions
Telecom- OSS/BSS domain experience is a plus
Understanding of Continuous Delivery and DevOps methods;
Experience with DevOps tools Jenkins, Ansible, Git
Experience in implementing monitoring of the business applications.
Excellent knowledge of ITIL
Team leadership skills, sufficient to lead implementation of IT environments per design specifications
Excellent communication and team building abilities
Leadership qualities such as conflict/issue resolution
Business-like presence and ability to interact professionally with Customers