Business Analyst CRM/CPQ/ Catalog

Mexico City, Mexico

Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers. 

Position Summary: 

As an OSS /BSS Domain technological subject matter expert, you will be responsible for providing cost effective solution to business & technical challenges faced in complex and large projects within telecommunication providers. Business Analysts are working as a company’s representatives in front of the enterprise customer. As a BA you will be responsible for providing guidance to the leadership service provider in better understanding and articulation of challenges,  and will be defining and documenting measurable criteria for solution assessment. Proposing solution and bring best practice. It is expected that you will have recognition in Telecommunication Industry as a SME (subject matter expert). 

Principal Duties and Responsibilities: 

  • Principal Duties and Responsibilities:

    • Assist with project planning by offering analysis on requirements gathering, training, testing, and producing rollout.
    • Lead in requirements gathering and documentation effort as related to:
      • Business Supporting Systems (BSS): CRM, Catalog, COM
      • Business processes and mechanical work flows.
      • Non-functional requirements.
      • Integration points between systems.
      • Template specifications.
      • Report specifications.
      • System security.
    • Produce Business and System use cases.
    • Prepare gap analyses, citing differences in customer requirements and product functionality.
    • Lead in UAT and other required testing activities and system sign-off efforts.
    • Participate in training documentation and delivery.
    • Coordinate with customer support on product issues.
    • Identify business issues and apply product solutions.
    • Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches.
    • Support NetCracker change management and product management procedures from a business perspective.
    • Perform product demonstrations as necessary to introduce the customer to the product.
    • Develop and support a collaborative relationship with the technical team and end users from the customer side.
    • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time.
    • Take decisions within scope of work and those decisions are binding to the company.
    • Report to PS Project Manager on a weekly basis or instantly on the occurrence of urgent issues according to NetCracker standard reporting practices including:
      • Milestones completed and action points.
      • Open issues.
      • Time spent for specific task completion.
      • Expenses.
    • Working with customers on aspects of scope clarification, requirements gathering, design coordination, presentations etc.
    • Preparation of business analysis documents for internal and external use such as: Requirements, Traceability Matrix, Compliance Matrix and Systems Design documents
    • Active collaboration with project technical team and management for planning, resolving issues and assessment purposes


    Education & Requirements:

    • B.A., B.S., or higher.
    • 5 years experience with enterprise-level application software technical implementation and expertise in applying technology to meet customer needs.
    • Telecommunications experience from both a technical and business perspective.
    • Experience with relevant telecom BSS/OSS applications with emphasis on BSS.
    • Knowledge in preparation of requirement specifications on technical and business levels.
    • Previous experience in developing requirements for web based solutions.
    • Experience in business analysis, business process modeling, information models development, use cases, test cases, etc.;
    • Knowledge of standards and solutions for OSS / BSS; with emphasis on BSS
    • Knowledge of Telco products and services;
    • Knowledge of business processes and functions of Telco operator: pre-sales, sales, ordering.
    • Knowledge of and experience in the application of methodologies and modeling tools (IDEFx, UML, etc.);
    • Participation in software development and implementation projects;


     Candidate Profile:

    • Familiarity with System Integration methodologies.
    • Familiarity with Data Migration methodologies.
    • Understanding of software development lifecycle.
    • In-depth knowledge of generally accepted implementation and consulting techniques and corresponding technical practices, waterfall and agile
    • Understanding of project management methodology and tools for the purposes of contributing to project plans, business proposals, and status reports.
    • Ability to gather and understand customer requirements and map them onto NetCracker system functionality.
    • Good oral presentation and written communications skills.
    • Ability to support end-user training and assist with training delivery.
    • Business-like presence and ability to interact professionally with customers at all levels of the customer’s organization, including system users, managers, and senior executives.
    • Ability to travel extensively for varying periods of time.
    • Excellent communication skills
    • Excellent English language skills, Native Spanish Speaker

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