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Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
If you are ready to move your career forward and be recognized for the unique talent and skillset you bring, contact our team and apply for a position. We are looking for self-starting individuals to join our dynamic and talented team. We provide competitive salaries, a comprehensive benefits package and a diverse work environment where learning is encouraged and rewarded. We emphasise and promote an in-house training programme where you will rapidly understand the business needs of our customers and their fast moving businesses that constantly change with new technology and commercial offerings. You will be working with highly skilled team members who are eager to bring you on-board and up to speed. We anticipate that you will be excited by the opportunity to travel in UK and abroad working with several teams across the globe.
Principal Duties and Responsibilities:
Provide timely and effective customer technical support for Netсracker's products/applications, which includes the following activities:
Identify, analyze and troubleshoot technical issues and provide cost-effective solutions.
Review and assess customer calls and change requests, and stream them according to customer priorities, contractual obligations and Netсracker business approaches;
Manage and monitor the customer issue internal lifecycle within Netcracker organization
Work directly with solution delivery, product management, quality assurance and development teams to develop and improve products and services and troubleshoot software problems
Work as part of the telecom service providers’ transformation programs, providing wide range of services, such as Application Delivery (working closely with QA team), Application Support, Hosted or Remote Managed Services
Make on-site trips to the leading telecom operators as required to provide services for Production systems for varying periods of time
Handle customer meetings and presentations
Organize knowledge transfer between project and support teams;
Train of new CS members
Handle and resolve project risks and escalations from customers
Experience and Requirements:
Knowledge in OSS/BSS solutions, including Batch Billing and Real Time Billing products
Enterprise software, telecommunications or call center background
Knowledge/experience in the following concepts and technologies: NFV Cloud, SDN, Cassandra, Apache Ignite, Kafka, REST API, Microservices, Big Data, Machine Learning
Higher Technical education
Experience in customer support - 3+ years.
At least 3 years of work experience with WebLogic Server and Oracle Server.
Knowledge of SQL for querying Oracle DB
Knowledge of SW development/implementation methodologies (Agile and Waterfall)
Ability to assume a leadership role; owning the job
Strong troubleshooting and problem-solving skills; quick learner
Consistently sound level of judgment and professional conduct
Ability to multi-task, work under pressure, meet challenging deadlines
Spoken and written English; Spanish, German, Italian, French and Portuguese will be considered a bonus