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Montreal, Canada; Toronto, Canada; Calgary, Canada; Vancouver, Canada; New York, USA; Seattle, USA; Atlanta, USA; Dallas, USA
Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
The Account Manager will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Principal Duties and Responsibilities:
Act as a guide and strategic partner to customers by becoming intimately knowledgeable of their customers' key business challenges
Ensure that the Netcracker Delivery Process and engagement model is followed for their accounts
Responsible for the well-being of the long-term customer relationship for both the customer and Netcracker.
Perform as the final point of accountability for the delivery of Netcracker solutions
Lead the commercial negotiations with the customer, in alignment with Netcracker finance and legal
Master the contractual agreements between Netcracker and the customer
Responsible for achieving the annual goals as identified on the personal goal sheets
Work to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues
Accountable for day-to-day operations and resolving major issues with the customer
Fully understand the customer's business challenges, culture and environment, specifically market trends, future technology, competition and partners that may affect the customer's business
Position Netcracker as a long-term partner to the customer
Develop and lead the account team, while advocating the Netcracker values and acting as a mentor, coach and developer of talent on the teams
Identify and develop third party and partner business relationships and opportunities, taking due regard of Netcracker corporate relationships
Where assigned, manage a Sales Team (Sales Exec, Solution Architect and Sales Engineer) who, will be focused on new sales efforts from lead generation to closure
Complete an annual Customer Satisfaction surveys following the Netcracker process, and completes a resulting action plan
Meet all HR requirements for Sales and Delivery personnel, such as their objectives, reviews, coaching and salary planning
Prepare the Annual Account Plan (AAP) and monitors performance against the plan
Act as the customer’s advocate to the Netcracker organization while understanding and balancing the customer’s needs with Netcracker' requirements
Maintain Netcracker standards of business conduct with respect to the customers and partners
Experience and Requirements:
Extensive experience in developing and maintaining senior level relationships with Communications Service Providers
Experience managing an account in complex project environments
Experienced in selling complex solutions to CSPs
A keen grasp of Netcracker' business environment and culture
A definitive track record of customer-centric behavior
Capable of working in a heavily-matrixed corporate environment
Polished and professional executive presence
Strong oral and written communication skills in English and the local language