Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Manage parts or all of the execution of Transformation Program PMO activities, depending on size/complexity of the program and requirement for multiple PMO Analysts.
Principal Duties and Responsibilities:
Manage on-going Work Breakdown Structure and associated program governance, based on scope of solution and complexity of Transformation Program scope
Perform any combination of the following PMO disciplines:
Plan the program and monitoring its overall progress, resolving issues and initiating corrective action as appropriate. Manage the Integrated Plan
Manage Program Deliverables
Analyze and pro-actively manage Risks, Actions, Issues and Decisions (RAID). Manage the risks to the program’s successful outcome.
Manage the change control process
Prepare and deliver relevant reports for all Program governance processes and forums
Manage quality and resource budgets: Ensure the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the program plan. Be responsible for the quality assurance and overall integrity of the program, including periodic Quality audits.
Manage communication with all stakeholders.
Manage dependencies and interfaces between projects, including those under the responsibility of 3rd party vendors.
Report overall progress of the program at regular intervals to the customer program director.
Experience and Requirements:
Communications Industry experience is a must, in particular, excellent grasp of functional and technical challenges of Business Support System applications (CRM, Billing, Ordering, Network Inventory, etc).
A minimum of 3-5 years of experience in IT Project / Program Management using leading project management methodologies and processes.
Experience and proven ability to manage large programs with high levels of off-shore and near-shore resourcing
Experience in multi-vendor, multi –business unit projects delivered from multiple locations
Experience in program with wide scope of services, including but not restricted to technical solution delivery. In particular, should demonstrate ability to deliver programs including customer-facing SI services (PMO)
Experience of managing multiple parties including Senior Project Managers and third party vendors on high profile and technologically innovative core business solutions
Personal experience in software development or delivery is a plus, but not strictly required
Project Management certification (e.g. Prince 2 level training or equivalent).
PM tools (e.g. MS Project or equivalent).
Understand and control budgetary control and resource allocation procedures.
Ability to create a sense of community amongst the disparate members of the program teams.
Ability to engage on a regular, professional manner with customer at the peer level (Customer Program Director) and at next hierarchical level (Program Executive Sponsor)
Ability to work within complex matrixed delivery models, with complex internal RACI such as peer-to-peer relationship with Solution Engineering and Account Management
Excellent Communication skills
Ability to quickly and efficiently resolve conflicts through proper governance processes (e.g. escalation)
Ability to make quick decisions, based on rapid analysis/advice from key players (solution architect, PMO, etc)