Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology is looking to hire an IT Infrastructure Manager to be based out of our office in downtown Cincinnati. This role will be responsible for the overall planning, organization, and execution of all IT in accordance to Netcracker's global IT standards. The position will work cross functionally to manage the team that support and maintain existing IT environments. As a hands-on technical team member, this IT Manager maintains Netcracker's IT assets, provides support and manages the local company’s IT operations. Utilizing excellent project management skills will be very important in delivering high quality results in a timely manner as you work to plan, organize and follow through to completion on various assignments.
Partner with Netcracker IT management and all functional areas of the organization to align technology strategies, utilizing continuous communication and transparency.
Participate in local IT team carrier development
Act as an escalation point for local task and assigned projects
Provide feedback to IT management about local IT personnel performance, goals and achievements.
Lead and prioritize IT initiatives, coordinating the evaluation, deployment, management of current and future IT systems across the organization. .
Monitor IT systems’ performance on an ongoing basis, ensuring continuous delivery of connectivity and services to properly maintain service level agreements.
Recommend IT tactics, policies, and procedures by evaluating local organization outcomes and requests, identifying problems, and anticipating organizational requirements.
In close collaboration with the IT management and other assigned groups, develop, implement and maintain corporate IT policies, processes and procedures
Working closely with internal partners / technical teams, implement and support enterprise systems. Implement and maintain all pertinent systems as necessary.
Preserve assets by maintaining and supporting disaster recovery, backup procedures, information security and control structures.
Provide ongoing help desk support, by working closely with Netcracker Human Resources and other groups to ensure successful on-board effective local IT support to all employees.
Bring a “can do” spirit to work and deliver on other responsibilities as assigned.
Professional Work Experience, Qualifications & Skills
5+ years of progressive and hands-on experience in the IT industry within a mid-large size company environment;
Experience managing a team of 10+ employees;
Experience managing vendors, service providers and related licenses;
Skilled at prioritization and follow up / through to completion.
Flexible, customer-service oriented, positive attitude with superb ability to produce timely and quality results in high-pressure environments.
Ability to work effectively with international sites and accommodate various time zones.
Successful track record of working in a high-growth and dynamic organization.
Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit.
Ability to lead fast-paced projects with a keen sense of urgency to get the job done well.
Evidence of "hands-on" experience and expertise.
Education or Certification Requirements
Bachelor’s Degree in Information Technology, Computer Science, or equivalent
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