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Join NetCracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Principal Duties and Responsibilities:
Work directly with application users and customer’s IT teams;
Provide timely and effective technical support for Netсracker's applications and/or products that are in commercial use by the customer – which may include the following activities:
Identify, analyze and troubleshoot technical issues;
Restore service and eliminate business impact, either by built-in system means or by providing workarounds using technical toolset (e.g. PL/SQL, code development, etc.);
Provide cost-effective solutions for issues within Netcracker software, ensuring SLA compliance;
Review and assess customer calls and change requests, and stream them according to customer priorities, contractual obligations and Netсracker business approaches;
Manage and monitor customer issue lifecycle within Netcracker organization;
Work with client’s and/or Netcracker’s ticket tracking portal;
Interact with all teams involved into support of complex multi-application systems (CRM, Provisioning, Integrations, Billing, etc.);
Follow incident and problem management processes (ITIL);
Work as part of the telecom service providers transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
Work on-site at telecom operator premises as required to provide services for Production systems for varying periods of time;
Participate in customer meetings to ensure issue resolution;
Organize knowledge transfer between project and support teams;
Mentor and train new team members;
Experience and Requirements:
Experience in PaaS implementation projects as system engineer;
Knowledge and experience in management of containerized applications: openshift, kubernetes, docker;
Experience in Linux system administration (Red Hat, CentOS, Ubuntu);
Experience in support of highly available solutions with Linux platform;
Knowledge and experience in virtualization technologies: KVM, Openstack, VMware;
Knowledge and experience in DevOps methods (Jenkins, Git, Artifactory);
Knowledge and experience in scripting (Ansible, bash);
Knowledge of cloud storage file systems (CEPH, GlusterFS);
Knowledge of PostgreSQL database, Mongo DB, Cassandra DB;
Knowledge of HAproxy, Pacemaker, Corosync;
Knowledge and experience in JAVA-based solutions administration;
Knowledge of programming languages (Python, Ruby);