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If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What’s in it for you? At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What’s the scope of this role?
The Client Trainer's primary responsibility is to ensure the highest level of service provided to the Netcracker customer base by developing and facilitating appropriate training of Netcracker Solutions. The Client Trainer should develop such training with an eye towards its eventual use as part of a corporate, partner, and end-user customer training curriculum. Duties and responsibilities include, but are not limited to:
Deliver customer-facing on-site and online training
Create and revise training course ware both core and custom
Participate in Training Needs Analysis activity with clients
Assist with development metrics to determine the effectiveness of training materials and programs
Facilitate all levels of evaluating training effectiveness
Develop process/training documentation for all training programs
The ability to travel to Customer sites to provide training. This position requires travel, from 30 to 50% per month as needed
When necessary work with the customer to customize the training delivery based on the customer’s requirements and culture
Provide internal product training as needed
What skills and experience will you need for this role?
Experience developing and delivering customer-facing training in a corporate environment
English & Spanish fluency
Experience in the BSS, OSS and/or telecommunications industry preferred
Technical or professional experience with the following are a bonus:
Relational databases (Oracle preferred)
Application Servers (Websphere, Weblogic)
Various operating systems (Windows, Unix)
BS/BA University Degree in Technology or related fields.
Who is Netcracker Technology? We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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Please submit a detailed CV and fill out all the fields in the form.
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