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Posted on: September 1, 2020

Billing Operations Consultant

London, Great Britain (United Kingdom); Edinburgh, Great Britain (United Kingdom)
Netcracker Netcracker Careers logo

Are you someone who enjoys working with next generation technology, interacting with global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth.

Position Summary:

As a Billing Operations Consultant you are primarily responsible for running and monitoring rating and billing systems, also providing /suggesting improvements. You will be working on level 2/2.5 activities and troubleshooting issues, aslo taking control of situations by providing corrective action whenever there is threat to SLAs.

Role and responsibilities:

  • Understands the solution of the client in detailed manner
  • Understand boundaries of the solution and its external interfaces
  • Works planning, executing job schedules
  • Work on Level 2 and Level 2.5 activities and troubleshooting issues
  • Clear understanding of all SLAs associated with each deliverable. Take control of situation and provides corrective action whenever there is threat to SLAs
  • Participates in CCB meetings and analyses changes coming in and their impacts to operations in respective area of ownership
  • Identifies operational challenges in the solution and documents them. Shares this information with solution or products groups as feedback
  • Performs Root Cause Analysis of issues in their respective work ownership areas and provides periodical trend analysis. Distributes the results with the team for continuous improvement.
  • Run and monitor Rating and Billing systems and provide/suggest improvements
  • Provide timely resolution to production issues raised by client & ensure SLA & KPI compliance
  • Review and understand core/custom operations procedure and make adjustments
  • Support client staff for any emergency maintenance releases.
  • Identify and work on process improvement opportunities and implement them.
  • Provide updates and followups to client as and when required & drive them to closure by collaborating with internal & external stakeholders.
  • Work with development and other teams like SA, DBA’s, and Development as and when required in resolution of issues
  • Understand different escalation points, and, escalate as and when required.
  • Provide on-call technical support via pager, and connecting remotely as required.

Experience & Requirements:

The candidate should have 10-12 years of experience with the following skills:

  • Excellent oral, written communication and presentation skills.
  • Experience in executing, Scheduling & managing billing operations (Bill cycles, Rating job, Monthly, Nightly etc.
  • Should be processed oriented & ITIL certification is preferred
  • Good experience in production support of BSS, preferably having experience in Netcracker’s Rating & Billing Solution or any similar kind of products
  • Familiarity with database concepts
  • Experience in client facing skill with good articulation skills
  • Unix Shell /Perl /PLSQL scripting and should be able to write SQL’s.
  • Ability to work independently with little or no supervision on complex projects.
  • Detail and customer service oriented.
  • Strategic and analytical thinking skills with the ability to solve problems and make decisions
  • Ability to conduct in-depth research & come up preventive actions
  • Experience in working in a multi-client and multi-vendor environment
  • Ability to work in group environment which achieves results through teamwork
  • Willingness to work in shifts to support 24/7 operations support coverage.

Education:  

  • Bachelor’s degree in related field

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Netcracker Technology – Candidate Privacy Notice  

  1. What is the purpose of this document?

Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.

 

  1. Definitions to help you understand this Privacy Notice

 

Defined Term

Meaning

Data

Any Personal Data, and where relevant, any Special Categories of Personal Data.

Personal Data

Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.

Processing

Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data. 

Special Categories of Personal Data

Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; genetic data or biometric data; and data concerning health or sex life and sexual orientation.

 

  1. The kind of information we hold about you

In connection with your application, we will collect and store Data that is contained in;

  • your CV;
  • your covering letter;
  • your on-line application through Greenhouse; and
  • any information you provide to us during an interview.

We may also collect, store and use the following Special Categories of Data, including

  • information about your race, ethnicity, religious beliefs, sexual orientation or political opinions; and
  • information about your health, including any medical condition, health and sickness records.
  1. How is your Data collected?

We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publically accessible Data sources (for example from LinkedIn).

  1. How do we use your Data?

We will use the Data we collect about you to:

  • assess your skills, qualifications, and suitability for the applicable role;
  • carry out background and reference checks, where applicable;
  • communicate with you about the recruitment process; and
  • keep records related to our hiring processes.

We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.

  1. How do we use Special Categories of Personal Data?

We will use your Special Categories of Personal Data in the following ways:

  • We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process; and
  • We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.

The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.

  1. What happens if you don’t provide any relevant Data?

If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.

  1. Automated decision-making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

  1. Why might we share your Data?

Your Data may be shared with the following third parties for the purposes of processing your application:

  • Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
  • Greenhouse Software, Inc, a cloud based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
  • Certain third-party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.
  1. For how long will we use your Data?

If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.

If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.

  1. What rights do you have in connection with your Data?

Under certain circumstances, by law you have the right to:

  • Request access to your Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Data we hold about you and to check that we are lawfully Processing it.
  • Request correction of the Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing (see below).
  • Object to Processing of your Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Data for direct marketing purposes.
  • Request the restriction of Processing of your Data. This enables you to ask us to suspend the processing of Data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your Data to another party. 

If you have any questions about this privacy notice, please contact Leanne Day, Netcracker HR (leanne.day@netcracker.com). You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.

By registering your information, you confirm that you agree to the processing of your personal data by Netcracker as described in the Privacy Notice.

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