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London, Great Britain (United Kingdom); Edinburgh, Great Britain (United Kingdom)
Are you someone who enjoys working with next generation technology, interacting with global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth.
As a Billing Operations Consultant you are primarily responsible for running and monitoring rating and billing systems, also providing /suggesting improvements. You will be working on level 2/2.5 activities and troubleshooting issues, aslo taking control of situations by providing corrective action whenever there is threat to SLAs.
Role and responsibilities:
Understands the solution of the client in detailed manner
Understand boundaries of the solution and its external interfaces
Works planning, executing job schedules
Work on Level 2 and Level 2.5 activities and troubleshooting issues
Clear understanding of all SLAs associated with each deliverable. Take control of situation and provides corrective action whenever there is threat to SLAs
Participates in CCB meetings and analyses changes coming in and their impacts to operations in respective area of ownership
Identifies operational challenges in the solution and documents them. Shares this information with solution or products groups as feedback
Performs Root Cause Analysis of issues in their respective work ownership areas and provides periodical trend analysis. Distributes the results with the team for continuous improvement.
Run and monitor Rating and Billing systems and provide/suggest improvements
Provide timely resolution to production issues raised by client & ensure SLA & KPI compliance
Review and understand core/custom operations procedure and make adjustments
Support client staff for any emergency maintenance releases.
Identify and work on process improvement opportunities and implement them.
Provide updates and followups to client as and when required & drive them to closure by collaborating with internal & external stakeholders.
Work with development and other teams like SA, DBA’s, and Development as and when required in resolution of issues
Understand different escalation points, and, escalate as and when required.
Provide on-call technical support via pager, and connecting remotely as required.
Experience & Requirements:
The candidate should have 10-12 years of experience with the following skills:
Excellent oral, written communication and presentation skills.
Experience in executing, Scheduling & managing billing operations (Bill cycles, Rating job, Monthly, Nightly etc.
Should be processed oriented & ITIL certification is preferred
Good experience in production support of BSS, preferably having experience in Netcracker’s Rating & Billing Solution or any similar kind of products
Familiarity with database concepts
Experience in client facing skill with good articulation skills
Unix Shell /Perl /PLSQL scripting and should be able to write SQL’s.
Ability to work independently with little or no supervision on complex projects.
Detail and customer service oriented.
Strategic and analytical thinking skills with the ability to solve problems and make decisions
Ability to conduct in-depth research & come up preventive actions
Experience in working in a multi-client and multi-vendor environment
Ability to work in group environment which achieves results through teamwork
Willingness to work in shifts to support 24/7 operations support coverage.
Bachelor’s degree in related field
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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