Remember, if you do disable or delete cookies, you may not have access to the full functionality of our website.
This cookie is automatically generated by applications based on the PHP language. This cookie is a general purpose identifier used to maintain user session variables.
_ga, _gcl_au, _gid
Universal Analytics (Google)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
BizoID, bcookie, lang, UserMatchHistory, lidc
These are browser ID cookies dropped on our site by LinkedIn. They allow us to track visitor behavior on the LinkedIn campaigns, together with the interactions on our web pages including time spent on the site, how far users scroll down and where they go after this site.
This cookie is set by Marketo. This allows a website to track visitor behavior on the sites on which the cookie is installed and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously until a user identifies himself by submitting a form.
Used in conjunction with the Twitter social plugins in order to allow to help Twitter improve and understand how people use its services, including Twitter buttons and widgets, and Twitter Ads.
Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
The Program Delivery manager has the two-fold role of securing and delivering professional services for the Netcracker customer base. the Professional Services team will report to the Program Delivery Director and will be charged with delivery of Netcracker solutions in a timely, effective, and cost-efficient manner.
Major Duties & Responsibilities:
Fully understand the customer's business challenges, culture and environment, specifically market trends, future technology, competition and partners that may affect the customer's business
Proactively identify ways for Netcracker to bring more value to the client through its software, services, and other assets
Manage the on-site solution delivery, sales and engineering teams
Accountable for day-to-day operations and resolving major issues with the customer
Develop a trusted advisor relationship with key client executives and be viewed as a reliable focal point for business and systems issues
Accountable for the Profit and Loss (P&L) for the business at the specified client
Work closely with the entire solution delivery team, managing all resources to make sure all work commitments are completed on time, within budget, and with high quality
Lead the commercial discussions with the customer, in alignment with NetCracker business standards and internal stakeholders including all contractual agreements
Responsible for achieving the annual sales, revenue, and profitability targets identified by the General Manager of the account (s)
Continuously educate customers on the value and evolution of the Netcracker product portfolio
Create and manage service delivery plans in accordance with customer needs
Ensure contract compliance by Netcracker
Identify and develop third party and partner business relationships and opportunities, taking due regard of NetCracker corporate relationships
Provide a productive, diverse, productive environment for Netcracker people and conduct periodic HR processes including performance management and salary review
Advocate for the customer within the NetCracker organization; however, understand and balance the customer’s needs with NetCracker' requirements
Maintain NetCracker standards of business conduct with respect to the customers and partners
Experience & Requirements:
Strong executive presence, leadership, written and verbal communication skills
At least 10 years industry experience
Experience in the telecommunications and IT industry particularly with BSS, OSS, and SDN/NFV solutions
Account management experience including P&L management, service delivery management, and relationship management for complex multimillion dollar projects
Ability to build relationships at multiple levels within the client organization Successful examples of full-lifecycle sales experience with complex technical solutions
Experience managing the delivery of complex systems integration projects
Experience developing and managing a growing professional services practice
Ability to mentor and grow the skills within your team
Strong negotiation skills for creating contractual agreements
Capable of working in a matrixed corporate environment