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Join Netcracker Technology, a wholly owned subsidiary of NEC Corporation, to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. With an unbroken service delivery track record of more than 20 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for complex B2B.
You will take a lead customer-facing role within our Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.
This is an exciting and challenging role, working within large/complex OSS and BSS implementation projects across North America. This is a great opportunity to grow as a professional and manager.
Principal Duties and Responsibilities:
Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for Network Rollout OSS Solution
Lead requirements/design deliverables review and signoff process with customer
Analyze customer’s business processes and network topology
Prepare gap analyses, citing differences in customer requirements and product functionality
Perform product demonstrations as necessary to introduce the customer to the product
Develop and support a collaborative relationship with the technical team and end users from the customer side
Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
Work closely with delivery team to ensure functional and non-functional completeness of the solution
Decompose business requirements into set of use-cases and functional requirements
Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and Netcracker business approaches
Assist with UAT process to improve user’s experience
Minimum of 5 years of experience in implementation projects for the OSS in Telecommunications industry as business analyst
Knowledge of Access Service Requests (ASR) ordering for Type 2 connections process
Expertise in Transport Network Rollout processes
Strong and solid background of telecom technologies – DWDM, Ethernet, MW
Practical experience in preparation of requirement specifications on technical and business levels in the domain of Network Resource Inventory and Network Rollout
Presentation & meeting management skills
knowledge of XML and SQL
Solid knowledge of UML and practical experience in using object-oriented Unified Modeling Language (UML) software design tools (ex. Enterprise Architect, etc)
Experience as Network or Type 2 ordering SME at telco service provider is a plus
Degree in Computer Science or Network Technologies or related field
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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