Posted on: December 14, 2020

Analyst, Client Support L1

Sao Paulo, Brazil
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Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to telecoms service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem. 

Position Summary:

The professional we are looking for will be part of our professional services team and act as a Support Analyst. The Support Analyst will be allocated in São Paulo office, working afternoon shift from 1:00 PM BRT to 10 PM BRT. and responding directly to the Support Manager. Responsible for the monitoring and operations of the NRM solution for customers in the Americas region.


Major Duties & Responsibilities:

This function includes: Launching and monitoring ad-hoc batch process through Unix command line and/or graphic UI. Opening and follow-up of tickets to the NRM support team, and to the client, Test the solutions delivered support team, Support the IT staff (SysAdmin / DBA), develop/homologate scripts for data corrections, Documentation, Training of team members, Sharing of information and results, etc

Experience & Requirements:

- Technical / Functional Competencies:

- Experience in the UNIX environment;

- Knowledge of Databases and Relationship between tables;

- Experience of SQL language;

- Fluent English & Portuguese (written and conversation).


Skills / Attitudes:

. Investigative spirit and effective communication;

. Dynamism, proactivity and work under pressure;

. Ability to learn through reading documents and manuals;

. Perception and analysis to guide and solve problems;

. Ability to conduct more than one activity simultaneously;

. Self-taught and self-managed;


- Telecom Billing experience;


Education :

  • Bachelor’s Degree in Computer Science or Related technical discipline and minimum 2 years of relevant experience





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