Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to telecoms service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem.
Position Summary:
The professional we are looking for will be part of our professional services team and act as a Support Analyst. The Support Analyst will be allocated in São Paulo office, working afternoon shift from 1:00 PM BRT to 10 PM BRT. and responding directly to the Support Manager. Responsible for the monitoring and operations of the NRM solution for customers in the Americas region.
Major Duties & Responsibilities:
This function includes: Launching and monitoring ad-hoc batch process through Unix command line and/or graphic UI. Opening and follow-up of tickets to the NRM support team, and to the client, Test the solutions delivered support team, Support the IT staff (SysAdmin / DBA), develop/homologate scripts for data corrections, Documentation, Training of team members, Sharing of information and results, etc
Experience & Requirements:
- Technical / Functional Competencies:
- Experience in the UNIX environment;
- Knowledge of Databases and Relationship between tables;
- Experience of SQL language;
- Fluent English & Portuguese (written and conversation).
Skills / Attitudes:
. Investigative spirit and effective communication;
. Dynamism, proactivity and work under pressure;
. Ability to learn through reading documents and manuals;
. Perception and analysis to guide and solve problems;
. Ability to conduct more than one activity simultaneously;
. Self-taught and self-managed;
Desirable:
- Telecom Billing experience;
Education :
Please submit a detailed CV and fill out all the fields in the form.