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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
As a Technical Infrastructure Manager with Netcracker, you will be responsible for leading and managing IT infrastructure activities within various managed services projects throughout North America. This position will be part of out IT Managed Services Organization.
Role and Responsibilities:
Manage production and non-production IT environments.
Manage incidents, problems and requests related to application, database, middleware or cloud infrastructure
Work with Customer Support, Professional Services, QA and Development teams to resolve application issues.
Conduct Root Cause Analysis
Plan and implement new IT environments
Plan and execute Production Readiness Testing
Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
Implement automated procedures
Create change implementation plans
Review and approve changes as part of CAB
Define backup and data retention schemes
Plan and monitor environment capacity
Monitor security patches availability, assess risks and ensure timely deployment of patches
Client interface for communications regarding environment operations and maintenance
Coordinate changes and issues related to infrastructure and IT environments
Deliver Root Cause Analysis
Deliver capacity and SLA reports
Liaison with vendors for issues, bugs, etc.
Support pre-sales process. Analyze requirements, provide responses and estimates.
Managing a team of Infrastructure Software Engineers
Manage team tasks
Create and maintain team shift roster
Provide introductory trainings to newcomers
Experience & Requirements:
Minimum 10 years of experience supporting large scale, mission critical 7 x 24 solutions
Minimum 5 years of experience managing technical teams
Telecom - OSS/BSS domain experience
Oracle Weblogic, Java application deployment and configuration including highly available configurations.
Understanding architecture and principles of the Oracle DB operation and administration.
Oracle DBA experience
PostgreSQL DBA experience is a plus
Excellent troubleshooting skills including java and DB performance issues analysis.
Enterprise Linux systems administration at level to understand principles of resource allocation and monitoring, system startup sequence, system configuration.
Understanding principles of TCP/IP, routing, application network traffic balancing and failover
Experience with micro services architecture (RedHat OpenShift or Kubernetes) is a plus
Experience in managing applications with external authentication providers (i.e. LDAP, MS AD, SSO)
Understand principles of PKI/Certificates
Understanding of Continuous Delivery and DevOps methods;
Experience with DevOps tools Jenkins, Ansible, Git
Experience in implementing monitoring of the business applications.
Excellent knowledge of ITIL
Team leadership skills, sufficient to lead implementation of IT environments per design specifications
Excellent communication and team building abilities
Leadership qualities such as conflict/issue resolution
Strong business acumen and ability to interact professionally with Customers
Bachelor’s degree required (BS in Engineering, Computer Science or equivalent relevant experience). Master’s Degree is highly preferred.
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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