Posted on: February 22, 2021

Business Analyst - Channels

Pune, India; Hyderabad, India; Bangalore, India
Netcracker Netcracker Careers logo

Experience: 5-15 Years

Expectations from the job:

  • Build expertise on Netcracker product suite, primarily SSP and Digital Channel
  • Refining the stories with Product Owners
  • Participating in the Story discussions with Product Owners and other streams to align the requirement
  • Grooming the Developers for the story which are in scope of each Sprint and which are refined with Product Owners
  • Providing design for each sprint
  • Design review with Dev and QA team
  • Identify cross-module requirements dependencies and potential gaps
  • Knowledge transfer sessions to New Joiners
  • Review design of other BA in the team
  • UI/UX alignment with UI/UX team and NC UI/UX team
  • Tech Demo Presentation to the product Owners for the each Sprint
  • Analyze implemented solution on product server and validate results

Domain Knowledge:

  • B2B / B2C Portal experience
  • Channels Management in portal (eComm/ePos/eCare/SSP).
  • Experience in designing a light-weight, catalog driven Portal architecture. Knowledge in APIs

Technical Knowledge:

  • Having experience in analyzing the internal & external integration points and design, IA analysis.
  • Understanding of RESTful web services, Single Page Application deployment, Micro services.
  • Understands Product catalog modeling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix.
  • Understanding of shopping basket /cart management
  • Promotion & discount configuration & management, contract management in a standard ecommerce flow.
  • Understanding representation of customer’s product line details, usage, resign journey, invoice presentation, Adjustments /ETF in self-care Portal.
  • API (REST/json) analysis and design. Authentication & authorization techniques
  • Single Sign On

Good to have –

  • Basic Knowledge of web technologies
  • Knowledge in Omni-channel, Multi-channel flow.
  • Marketing Catalog integration
  • Marketing & service notification (Kafka)
  • Key features in Point of sale journey.
  • Web Analytics

Tools (preferred)

  • Invision App
  • Flow Charts / Process Tools: Visio / Bizagi / Signavio
  • Experience in KM Management Documentation
  • JIRA

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