Posted on: February 22, 2021

Business Analyst - CRM

Hyderabad, India; Pune, India; Bangalore, India
Netcracker Netcracker Careers logo

Experience: 3-15 Years

Job Location: Bangalore/Pune/Hyderabad


  • Requirements gathering, scope clarification with business and technical stakeholders.
  • Solution development (project & product), use case development, technical design documentation for requirements.
  • Business analysis and design documentation for product and project requirements
  • Assist QA, development team with requirements clarification, technical specification. Work with project management team for planning, resolving project issues. Support pre-sales for assurance modules
  • Good understanding of Service Assurance (Reactive/Proactive ticketing, Fault management, SLA Management) & BSS (especially CRM) needed.
  • Learning standards in OSS / BSS;
  • Study of the newest communications technologies, trends in the telecommunications industry;
  • Improve knowledge on the NetCracker products.


  • Bachelors/Masters in Computer Science or related discipline from premium institutes
  • More than 3 years  of BA experience in Telecom/IT implementation projects (NOTE : Experience should not be more than 6/7 years)
  • Deep BA theory knowledge (BABOK, requirements management, business process modeling (methods, notations), UML, BPMN 2.0);
  • CASE tools experience is a plus (Enterprise Architect, Rational Rose, ERwin, equivalent);
  • UI Design experience is a plus
  • Data Modeling experience and familiar with object oriented concepts
  • Basic understanding of the OSS market landscape including understanding of players in fulfillment, assurance, and billing spaces, the inventory players, auto-discovery players, etc.
  • Good understanding of databases and query languages (Oracle, SQL);
  • Excellent communication & presentation skills (MS PPT, Visio & Word documentation experience)
  • Provide expertise and best practices on technical aspects of product development and implementation projects including performance;
  • Ensuring compliance with technical specifications and detailed requirements;
  • Integration experience preferably understanding of REST concepts


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