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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
As a Technical Development Analyst you will be part of the Netcracker IT Services team, with a primary focus of supporting the business IT requirements of customer for the Netcracker TOMS
Role & Responsibilities:
Provide remote 1st and 2nd line IT support in a highly regulated environment for PSN
Ensure all incidents are handled appropriately in accordance with customer SLA
Offshore and Onsite coordination
Customer Reporting and Ticket Management in Remedy
Carry out additional IT administrative tasks as necessary (subject to remote capability)
Experience in IT service delivery and operational support in SME or large, heterogeneous environments
Confidence in problem solving & root cause analysis
Excellent customer facing skills and be able to work independently and as part of a team.
Provide 24/7 Out-Of-Hours support on a rota basis for high-priority live incidents, in conjunction with Service Management
Experience & Requirements:
Strong knowledge of Java
Working knowledge in Weblogic Server & Oracle RDBMS
PL/SQL and SQL
Use of Jira, ServiceNow, Confluence.
Experience as an applications programmer on large-scale data base management systems.
Experience writing SQL queries for SQL Server or another Relational Database is required
Experience in large scale integration projects involving messaging, web services and distributed systems with any of the following frameworks/tools - Springboot, RESTful APIs,
Application management and monitoring
Bachelor’s degree in related field
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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