Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
The professional we are looking for will be part of our professional services team and act as a Support Analyst. The Support Analyst will be allocated in São Paulo office, working afternoon shift from 1:00 PM BRT to 10:00PM BRT and Responsible for the second level of support of the rating and billing solution (NRM) for clients in US, EMEA and Middle East
Major Duties & Responsibilities:
This function includes: Troubleshooting and solving incidents reported by the client, involving: opening and follow-up of tickets to the third level, and to the client, Reproduce problems, Test the solutions delivered by other levels, Support the customer's IT staff during billing cycles, develop/homologate scripts for data corrections, Documentation, Training of team members, Sharing of information and results, etc.
Experience & Requirements
Technical / Functional Competencies:
- Experience in the UNIX environment;
- Knowledge of Databases and Relationship between tables;
- Strong hands on experience of PL/SQL language and Oracle database;
- Experience working with application support process;
- Telecom Billing experience;
- Fluent English (written and conversation).
Skills / Attitudes:
. Investigative spirit and effective communication;
. Dynamism, proactivity and work under pressure;
. Ability to learn through reading documents and manuals;
. Perception and analysis to guide and solve problems;
. Ability to conduct more than one activity simultaneously;
. Self-taught and self-managed;
. Experience with Development and Debugging Tools
Education & Professional Certifications:
- Bachelor’s Degree in related technical discipline and minimum 5 years of relevant experience