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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
We are looking to hire an Associate Applications Engineer to join our growing company. This is an amazing for a recent college graduate whose looking launch their IT career! This position will be part of our corporate IT enterprise team. You'll work with our other IT teams from around the globe.
Role and Responsibilities:
Provide post-production support services for the customers, including the following activities:
Analyze, identify, prioritize and assist in resolution of issues in production environments
Analyze, categorize and assist in development by application enhancement requests
Provide business users with application support
Configuration management and change management
Finalize the implementation process; identify the outstanding tasks and problems remaining after the implementation.
Work with professional services to ensure seamless transition and knowledge transfer to customer support.
Establish good working relationship with the customers while providing onsite technical support for production environment.
Troubleshoot, analyze and resolve various software problems in customer solution.
Implement and deploy change requests and enhancements to further improve the existing solution.
Perform product demonstrations as necessary to introduce customer to solution.
Work with professional services, product management, quality assurance and development teams to develop and improve product offering and eliminate software problems.
Experience & Requirements:
A previous internship or 1 year of professional experience working as a software developer in a support capacity would be highly preferred.
Experience in SQL technologies is a must;
Experience with Oracle Server (SQL, PL-SQL);
Experience in software technical support or equivalent will be considered an asset;
Experience with Oracle Server (SQL, PL-SQL);
Knowledge of implementation methodologies and development techniques;
Strong communication skills;
University Bachelor's Degree in Computer Science or related field
Apply for this job
Please submit a detailed CV and fill out all the fields in the form.
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