Posted on: May 19, 2021

Senior DevOps Engineer (Monitoring)

Mexico City, Mexico
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Senior DevOps Engineer (Monitoring)

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

This Senior DevOps Engineer has responsibility for the creation and improvement of Monitoring Service processes and procedures for infrastructure, system software and application monitoring of production systems and infrastructures supported by Netcracker Managed Services Operations team.

Role and Responsibilities:

  • Producing new and update existing automated functional and non-functional monitoring scripts and tools
  • Implement automation processes for monitoring tools/scripts including build and deployment
  • Document and maintain created monitoring tools/scripts/alerts/events
  • Working closely with operations and development teams, providing consultancy, outreach and training services in:
    • Use of various monitoring tools and approaches
    • Developing effective monitoring that cover all requirements from operations and L2/L3/L4 teams
    • Understand improvement, new feature and enhancement requirements for the development teams to implement
  • The Monitoring Engineer will achieve this through collaboration with the other members of the Product, Development and Managed Services Operations teams
  • Analyze technical architecture of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide monitoring recommendations for infrastructure, system and applications
  • Provide outreach activities to Product, Development and Managed Services Operations teams to diagnose and facilitate resolution of monitoring bugs/issues
  • Be the main point of contact for all monitoring communication ensuring that all stakeholders are aware of any monitoring developments, releases and issues to ensure expectations are managed

Experience & Requirements:

  • The ability to analyze and understand complex technical systems built from many separate software and hardware components, specifically web application architectures
  • The Monitoring Engineer should have 7+ years of experience with the following abilities
  • Strong knowledge in Enterprise Linux systems at level to understand principles of resource allocation and monitoring
  • Strong experience in using application, system software and infrastructure internal and external open source and commercial monitoring tools (Nagios, Prometheus, Grafana, Jaeger, APM, others)
  • Awareness of critical concepts in DevOps and Agile principles
  • Experience with DevOps tools like Jenkins, Ansible, Terraform, Git, GitLab, Maven, JFrog, Nexus
  • Strong experience in one or more of following Scripting/Programming languages: Bash, Python, Perl, GoLang
  • Good understanding SQL
  • Good understanding of regular expressions
  • Understanding principles of TCP/IP, routing, application network traffic balancing and failover
  • Software development skills is a plus
  • RDBMS DBA skills is a plus
  • No-SQL Databases experience is a plus
  • ELK stack experience is a plus
  • Supporting large scale, mission critical 7x24 solutions is a plus
  • Telecom - OSS/BSS domain experience is a plus
  • Oracle Weblogic, Jboss, Tomcat, JavaEE applications support including highly available configurations is a plus
  • Fluent oral and written bilingual conversant in English and Spanish (Portuguese is a plus)


  • Bachelor’s Degree in Computer Science or other Technical Engineering discipline.


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