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Netcracker Technology is looking to hire a Lead Technology Engineer to be part of our IT Managed Services team based in Mexico. This position is viewed as an expert in the field of IT & Infrastructure support. Key responsibilities include activities such as analyzing and understanding business/technological objectives, gathering technical requirements and system metrics, analyzing performance results; architecting environments and implementing solutions; developing comprehensive documentation; participating in technical meetings with clients where required. They're involved in providing ongoing support to the existing clients as well as complex projects that require advanced technical knowledge, project management skills, expertise in creating and improving processes, and problem solving capabilities. This position also assumes proactively monitoring of application health, analyzing performance and usage trends, involvement in projects implementations, planning maintenance activities, responding to emergencies and conducting root cause analysis. This Lead Technology Engineer will report to an assigned Cluster IT Manager and serve as a primary interface back to the technical team (MSO EA/SA, DBA).
Role and Responsibilities:
Manage production and non-production IT environments.
Manage incidents, problems and requests related to application, database, middleware or cloud infrastructure
Work with Customer Support, Professional Services, QA and Development teams to resolve application issues.
Conduct Root Cause Analysis
Plan and implement new IT environments
Plan and execute Production Readiness Testing
Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
Implement automated procedures
Create change implementation plans
Review and approve changes as part of CAB
Define backup and data retention schemes
Plan and monitor environment capacity
Coordinate changes and issues related to infrastructure and IT environments
Deliver Root Cause Analysis
Deliver capacity and SLA reports
Liaison with vendors for issues, bugs, etc.
Managing a team of Infrastructure Software Engineers
Provide introductory trainings to newcomers
Minimum of 10 years’ experience in a similar position with the following abilities;
Expertise in deploying and managing complex IT infrastructure systems and services
Expertise in supporting large scale, mission critical 7 x 24 solutions
Strong fundamental knowledge and technical hands-on experience in information technology infrastructure architecture, including data centers, server virtualization and system monitoring.
Demonstrated experience in planning, design, implementation, configuration, administration and support of enterprise systems and providing resolution/troubleshooting of service disruptions and implementation of preventive measures.
Extensive experience with one of the following application servers: WebLogic (preferable), Jboss, WebSphere, Tomcat.
Experience in automating tasks with scripting and programming languages.
Proven knowledge of Java-based applications architecture and understanding of Java code is a plus
Experience with Oracle DB (preferable) or PostgreSQL in enterprise setting including high availability and failover configurations is a plus
Experience with DevOps tools Jenkins, Ansible, Git is a plus
Understanding of Software Development Life Cycle
Pro-active, dynamic and with good analytical/conceptual thinking.
Excellent written and verbal communication and ability to influence and communicate effectively with non-technical audience and senior management.
Strong interpersonal skills, customer orientation, team interaction/effectiveness, proactive, analytical and decision making skills.
Fluent in English (oral and written).
7 x 24 on-call support
Some travel may be required
Bachelor’s Degree in Computer Science, Engineering or related field
Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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