Posted on: June 27, 2021

Lead Technology Engineer (IT Infrastructure)

Sao Paulo, Brazil; Mexico City, Mexico
Netcracker Netcracker Careers logo

Lead Technology Engineer

Position Summary:

Netcracker Technology is looking to hire a Lead Technology Engineer to be part of our IT Managed Services team based in Mexico. This position is viewed as an expert in the field of IT & Infrastructure support. Key responsibilities include activities such as analyzing and understanding business/technological objectives, gathering technical requirements and system metrics, analyzing performance results; architecting environments and implementing solutions; developing comprehensive documentation; participating in technical meetings with clients where required. They're involved in providing ongoing support to the existing clients as well as complex projects that require advanced technical knowledge, project management skills, expertise in creating and improving processes, and problem solving capabilities. This position also assumes proactively monitoring of application health, analyzing performance and usage trends, involvement in projects implementations, planning maintenance activities, responding to emergencies and conducting root cause analysis. This Lead Technology Engineer will report to an assigned Cluster IT Manager and serve as a primary interface back to the technical team (MSO EA/SA, DBA). 

Role and Responsibilities:

  • Manage production and non-production IT environments.
  • Manage incidents, problems and requests related to application, database, middleware or cloud infrastructure
  • Work with Customer Support, Professional Services, QA and Development teams to resolve application issues.
  • Conduct Root Cause Analysis
  • Plan and implement new IT environments
  • Plan and execute Production Readiness Testing
  • Create and maintain documentation such as infrastructure design specifications and diagrams, operational guides and methodology documentation
  • Implement automated procedures
  • Create change implementation plans
  • Review and approve changes as part of CAB
  • Define backup and data retention schemes
  • Plan and monitor environment capacity
  • Coordinate changes and issues related to infrastructure and IT environments
  • Deliver Root Cause Analysis
  • Deliver capacity and SLA reports
  • Liaison with vendors for issues, bugs, etc.
  • Managing a team of Infrastructure Software Engineers
  • Provide introductory trainings to newcomers

Required Experience:

  • Minimum of 10 years’ experience in a similar position with the following abilities;
  • Expertise in deploying and managing complex IT infrastructure systems and services
  • Expertise in supporting large scale, mission critical 7 x 24 solutions
  • Strong fundamental knowledge and technical hands-on experience in information technology infrastructure architecture, including data centers, server virtualization and system monitoring.
  • Demonstrated experience in planning, design, implementation, configuration, administration and support of enterprise systems and providing resolution/troubleshooting of service disruptions and implementation of preventive measures.
  • Extensive experience with one of the following application servers: WebLogic (preferable), Jboss, WebSphere, Tomcat.
  • Experience in automating tasks with scripting and programming languages.
  • Proven knowledge of Java-based applications architecture and understanding of Java code is a plus
  • Experience with Oracle DB (preferable) or PostgreSQL in enterprise setting including high availability and failover configurations is a plus
  • Experience with DevOps tools Jenkins, Ansible, Git is a plus
  • Understanding of Software Development Life Cycle
  • Pro-active, dynamic and with good analytical/conceptual thinking.
  • Excellent written and verbal communication and ability to influence and communicate effectively with non-technical audience and senior management.
  • Strong interpersonal skills, customer orientation, team interaction/effectiveness, proactive, analytical and decision making skills.
  • Fluent in English (oral and written).
  • 7 x 24 on-call support 
  • Some travel may be required

Education:

  • Bachelor’s Degree in Computer Science, Engineering or related field

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.

 

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Defined Term

Meaning

Data

Any Personal Data, and where relevant, any Special Categories of Personal Data.

Personal Data

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Processing

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Special Categories of Personal Data

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In connection with your application, we will collect and store Data that is contained in;

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We may also collect, store and use the following Special Categories of Data, including

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We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publically accessible Data sources (for example from LinkedIn).

  1. How do we use your Data?

We will use the Data we collect about you to:

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We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.

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We will use your Special Categories of Personal Data in the following ways:

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The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.

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  1. Why might we share your Data?

Your Data may be shared with the following third parties for the purposes of processing your application:

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  1. For how long will we use your Data?

If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.

If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.

  1. What rights do you have in connection with your Data?

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If you have any questions about this privacy notice, please contact Privacy@Netcracker.com. You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.

By registering your information, you confirm that you agree to the processing of your personal data by Netcracker as described in the Privacy Notice.

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