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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
The Active Directory Engineer will report into the Global Security Organization (GSO). This role will engineer, implement, maintain, and support Windows Active Directory (AD) and Citrix Workspace infrastructure and related technologies within the Netcracker enterprise. This role includes managing the AD and Citrix environment, including implementing defined architecture and maintaining the AD and Citrix infrastructure, resolving issues, integration with our security tools and systems (including our secure customer support environments), and act as a subject matter expert for our support teams and customer environments. This role will be expected to act as an escalation point and a mentor to junior level resources across IT and GSO. To be considered for the role, candidates must demonstrate strong technical and communication skills, ability to design and implement critical global infrastructure platforms and have previously supported a fast-moving enterprise environment.
Role & Responsibilities:
Collaboratively design, implement, maintain, and support highly available and scalable Active Directory and Citrix Workspace solutions in a multi-forest environment.
Demonstrated experience supporting critical infrastructure services running within and alongside Active Directory such as LDAP/LDAPS, DNS, Federation Services, PKI, MFA, Centrify UNIX/Linux integration services, and Group Policy.
Design, document, test, and implement sound backup, high availability, failover, and disaster-recovery mechanisms for all Microsoft and Citrix enterprise platforms (Active Directory, DNS, ADFS, XenApp, XenDesktop, PVS, Profile Management, etc.)
Design, implement, and support Windows Server solutions including Microsoft Hyper-V. This includes solution design, configuration, security hardening, capacity planning, ongoing maintenance, and troubleshooting.
Continually improve processes, security posture, and operational efficiency using automation such as Group Policy, PowerShell, and other tools to optimize, maintain, and secure Active Directory and Citrix platforms.
Participate in identifying and remediating security risks, responding to internal and external audits, and ensure compliance with regulatory and certification entities.
Work closely with end-user support teams, security teams, and IT infrastructure team engineers to ensure optimal operation, performance, and security for all Active Directory and Citrix and related services.
Perform root-cause analysis of complex issues ranging from hardware, operating system, application, network, and information security platforms while working closely with a variety of infrastructure teams and business users to quickly arrive at inventive and long-term solutions.
Assist in defining and implementing security policies and standards.
Author standard operating procedures and other knowledge documents for use by a variety of audiences from other technical engineers to business users.
Experience & Requirements:
Bachelor’s degree in Business, IT related field and/or equivalent formal training or work experience
Microsoft and/or Citrix certifications preferred
Strong Balance of Security First and Operational Availability Mindsets
Proficient in all phases of Active Directory and Citrix engineering within multi-forest environments
Proficient skills with all Microsoft Windows Server versions
Familiar with industry benchmarks and frameworks such as Zero Trust Architecture, Microsoft RAMP, CIS Benchmarks, etc.
Ability to operate within and ITIL/IT Service Management and Agile/DevOps/SecOps culture.
Participate in 24/7 on call rotation
Ability to participate in scheduled off hours duties when not on call
Knowledge of enterprise IT infrastructure components, including routers, firewalls, servers, load balancers, gateways, and enterprise storage. Able to resolve highly complex technical problems at the enterprise level
Knowledge of VMWare and/or Microsoft Exchange a plus
Strong focus on internal and external customer requirements. Able to engage with internal customers without direction.
Excellent collaboration, communication, and skills able to navigate working in a global enterprise in a high tech industry.
Excellent written, verbal, and interpersonal communication skills
Comfortable presenting their ideas and building a business case to other technical engineers and Information Security and IT managers.
Ability to partner with vendors, external contacts, and industry standards organizations to deliver technical solutions
Must have appropriate skills with the standard workstation software utilized to perform daily duties, e. g., Word, Excel, Visio, etc.
Travel up to 10%
Bachelor’s degree in related field
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