Posted on: August 23, 2021

Business Analyst OSS

Mexico City, Mexico
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Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

NetCracker Technology is looking to hire a  Business Analyst with strong knowledge of Telecom OSS domain for complex B2C services provisioning. You will take a lead customer-facing role within the Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project. We offer interesting work at big OSS/BSS Digital Transformation projects implementation in Latin America region with great opportunities to grow as professional and manager. 

Principal Duties and Responsibilities: 

  • Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
  • Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution
  • Lead requirements/design deliverables review and signoff process with customer
  • Analyze customer’s business processes and network topology
  • Prepare gap analyses, citing differences in customer requirements and product functionality
  • Perform product demonstrations as necessary to introduce the customer to the product
  • Develop and support a collaborative relationship with the technical team and end users from the customer side
  • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
  • Work closely with delivery team to ensure functional and non-functional completeness of the solution
  • Decompose business requirements into set of use-cases and functional requirements
  • Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
  • Assist with UAT process to improve user’s experience

Experience and Requirements:

  • Minimum of 5 years of experience in implementation projects for the OSS in Telecommunications industry as Business Analyst
  • Expertise in GPON, xDSL and VOIP service provisioning
  • Experience working with activation platforms
  • Strong and solid background of telecom technologies – GPON, xDSL, HFC, Ethernet
  • Practical experience in preparation of requirement specifications on technical and business levels in the domain of Network Resource Inventory and Network Rollout
  • Presentation & meeting management skills
  • knowledge of XML and SQL
  • Solid knowledge of UML  and practical experience in using  object-oriented Unified Modeling Language (UML) software design tools (ex. Enterprise Architect, etc)
  • Experience as Network or Type 2 ordering SME at telco service provider is a plus


  • Bachelor’s degree in Computer Science or a related field


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