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The role of a Senior Systems Analyst with Netcracker is responsible for supporting the IBM Power Systems platforms within Netcracker's data centers. IBM Power Systems Platforms are made up of Development, Production, and Test Logical Partitions. The individual in this position will also assist in providing mentorship to our off-shore staff as needed. This position is part of our Global Managed Services (GMS) team that supports various Netcracker clients, located within North America and across the globe. We are open to having this position sit remotely within the United States or Canada (east coast preferably).
Role & Responsibilities:
Interact with Global Managed Services (GMS) customers on a daily basis in support of the environments managed by GMS – hosted or remote by
Resolving environment related problems reported by GMS customers through CSS as assigned
Completing service requests submitted by GMS customers, including managing customer user ids, remote print writers and/or queues, and similar requests
Submitting service requests for data center services needed by GMS customers
Acting as liaison between GMS customer and Netcracker IT Group to facilitate completion of requests
Researching system and database journals to retrieve auditing information in support of internal and customer data investigations
Troubleshooting problems with TCP/IP based interfaces using IBM and third party network tracing tools
Configure and monitor systems to ensure
peak and problem free operation
compliance with security standards
Configure and support
Software based replication, particularly using Vision Solutions MIMIX ha1, as it relates to both HA and DR implementations.
System monitoring, particularly using Help Systems Halcyon, especially as it relates to interface / job monitoring
Tape management systems, particularly using IBM’s BRMS, especially as it relates to daily backup routines
System compliance and audit functions, particularly using Enforcive Enterprise Security, especially as it relates to PCI compliance
Automation functions, particularly using Help Systems Robot SCHEDULE and REPLAY, or IBM’s Advanced Job Scheduler
Browser based GUI interface, particularly using Rocket Software’s LegaSuite application over Netcracker’s ICOMS solution.
Digital certificates using IBM Digital Certificate Manager
End user access to system tools using IBM i Navigator
Maintain application environments by
Reviewing patches and release updates and constructing a plan to apply them to Netcracker and third party applications
Creating custom programming using CL, RPG, or other available languages in support of production processing
Performing regular maintenance tasks in a timely manner to ensure PCI compliancy
Security bulletins issued by US-CERT, IBM, and other vendors, especially as they pertain to PCI compliance. Resolve any vulnerabilities in a timely manner
System performance statistics, forecasted growth data, and project system resource utilization, making recommendations for hardware and/or software upgrades to meet demand.
Disaster Recovery Plans and participate in annual Disaster Recovery Exercises, focusing on validating business continuity plans for GMS customers. Update the DR plans to reflect current configurations, environments, and processes.
Manage the underlying systems supporting the ICOMS solution by
Upgrading firmware, and HMC release levels in accordance with IBM compatibility matrices and recommendations
Allocating system resources for production and test partitions
Preparing system plans for partitions on Power Systems servers
Installing hardware components required by the solution
Reading the PAL and SAL in System Service Tools (SST) and Service logs in the HMC to assist hardware maintenance providers with troubleshooting, and resolving hardware problems.
Will be asked to perform similar duties for internal (development/test) systems as well.
May be asked to perform consulting services for customers outside of GMS
Required Skills & Experience:
Minimum of 5 years experience (preferably more) administering IBM i running on Power Systems servers.
Must be familiar with all aspects of system administration, including upgrades from previous releases, backup and recovery, storage management, using journaling, understands the differences between various types of ASPs and their uses, and has strong HMC skills.
IBM Certified System Administrator - IBM i 7.x (highly preferred)
At least one major system hardware upgrade (for example POWER6 to POWER7)
At least two major operating system upgrades (for example, IBM i 5.4 or 6.1 to 7.1)
At least two full system restores (as if from a site-down crash)
Experience in managing partitioned systems
Strong experience in using database journaling, especially remote journaling
Strong experience with utilizing Performance tools such as IBM Job Watcher/Pex and MPG Performance Navigator
Understands the differences between independent ASPs, *SYSBAS, and traditional ASPs
Understands the functional differences between logical replication and clustering
Understands IBM i security administration, compliance, and access control
Extensive knowledge of the HMC
Some experience managing IBM i with SAN-attached storage
Keeps up with IBM hardware announcements, and has an awareness of IBM technical directions for their product lines
Keeps up with Technology Refreshes, and has an awareness of new features and functions
Is very familiar with the IBM Memo to Users for V7R1 as of April 2012, and any subsequent Technical Releases (TRs)
Excellent communication skills
Ability to train operations monitoring staff on how to respond to alerts, ensure “switch readiness” on HA/DR systems, and perform less complex maintenance window activities
Must be able to provide 24x7 on-call support coverage - on a rotational basis with other team members. (on occasion)
Other Highly Desired Skills:
Experience installing software upgrades and updates to third party and in-house developed applications
Very familiar with the use of MIMIX software for logical replication of database information to redundant systems for high availability and disaster recovery deployments
Very familiar with the configuration and management of ODBC / JDBC / TCP socket communications on IBM i systems communicating with other applications running on Unix / Linux & or Windows systems
Very familiar with current PCI-DSS standards and how to ensure PCI compliance on IBM i operating system and database containing PCI sensitive data
Experience managing medium projects, lasting a few weeks, involving two or more teams.
Bachelor’s Degree in Computer Science, Engineering or related field
Join our growing team!
Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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