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Netcracker Technology is looking to hire a Desktop Support Engineer to join our growing company! This position will be part of our Corporate IT department and will be based out of our office in downtown Cincinnati.
Principal Duties and Responsibilities:
Level-2 Desktop Support Duties
Incident, problem management and ownership of the issues till resolution. Handling Trouble tickets and Network Service Requests raised by the Users
Work in and with our Data Centers regionally, in addition to working with audio\video equipment
Liaise and work with overseas IT teams and 3rd Party vendors for early resolution of complex issues as well act as the interface between IT and other Business units / Resource Units
Inventory Management - Ensure availability of adequate stock on hand and refresh of End of Life / below Standard Operating Equipment and the inventory is maintained
Ownership of technical aspects of End User Computing such as Active Directory, DHCP, DNS, VPN, 2FA
Ensure that the computers meet the minimum requirements such as latest patch updates, disk space, mandatory reboots etc.
Ensure IT processes is in line with Corporate Technology Governance / InfoSec
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Contributes to team effort by accomplishing related results as needed
Manage IT projects from start to finish independently and within a team.
Experience and Requirements:
1-2 years of experience in a similar role.
Strong customer facing experience including interacting with executives
Excellent communication skills
Candidate should have knowledge on Active Directory, DHCP & System Administration.
Candidate should have Knowledge on Windows and Linux environments.
Candidate should have knowledge on Networking (CCNA basics).
Should have knowledge in troubleshooting Anti-Virus related issues, Troubleshooting Printer related issues, should be able to resolve day-to-day desktop issues.
Reporting, administrative writing skills, Microsoft Office Skills, managing processes, organization, analyzing information, professionalism, problem solving, supply management, inventory control, verbal communication
Bachelor’s degree required (BS in Engineering or Computer Science preferred)
Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.
Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
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