Posted on: January 14, 2022

Application Analyst - L2

Sao Paulo, Brazil
Netcracker Netcracker Careers logo

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world?  This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

As an Applications Engineer with Netcracker, you will provide timely and effective technical support for Netсracker's applications and/or products that are in commercial use by our clients’.

Role and Responsibilities:

  • Provide post-production support services for the customers, including the following activities:
  • Identify, prioritize, troubleshoot and resolve incidents in production environments
  • Analyze, categorize and track application enhancement requests
  • Provide business users with application support 
  • Ensure SLA compliance 
  • Work with Solution Delivery for seamless transition and knowledge transfer to customer support. 
  • Establish good working relationship with the customers. 
  • Work with professional services, product management, quality assurance and development teams to proactively develop and improve product offering and eliminate software problems.
  • Mentor and train new team members

Experience & Requirements:

  • At least 2 years of recent support or development experience in enterprise information systems or equivalent
  • Experience as a technical support engineer;
  • Strong knowledge of SQL, PL-SQL;
  • Basic knowledge of Java, 12EE. Ability to read Java code;
  • Knowledge of implementation methodologies and development techniques;
  • Good written and spoken English is a must;
  • Good communication skills;
  • Experience in telecommunications (OSS/BSS will be considered an asset);

Education:

  • Bachelor’s Degree in Computer Science or other Technical Engineering discipline.

 

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